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“Great Home Away From Home” 5 of 5 stars
Review of GrandStay Residential Suites Hotel Madison

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GrandStay Residential Suites Hotel Madison
2.5 of 5 Hotel   |   5317 High Crossing Blvd, Madison, WI 53718   |  
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Ranked #32 of 64 Hotels in Madison
Certificate of Excellence 2014
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Home Away From Home”
5 of 5 stars Reviewed October 26, 2013

I have been staying at the Grand Stay for 10-12 nights per month for over 2 years. The staff has been excellent in making sure all of my stays have been great. Janet has been there the longest and treats all guests with a warm, friendly smile and sincerely cares about their experience at Grand Stay and goes out of her way to make you feel at home Even the new staff start out with a very welcoming attitude. My hats off to the management team led by Joe for making this a great home away from home for me.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, October 30, 2013
Thank you for taking time to write such a great review! Being part of a long term stay facility sure is rewarding in evey way. We really get a chance to get to know all of the guests and try to create a warm and welcoming atmosphere for all. And yes Janet is not just an amazing employee but a wonderful person in every way. With such attention to detail and above and beyond attitudes we can get through every day look back and have very few dull and boring moments. We have fun! and thats what life is all about. We hope that you will continue staying with us and enjoying our staff and hotel. Thanks again!!!
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210 reviews from our community

Traveler rating
    125
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Eau Claire, Wisconsin, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 18, 2013

My stay was 100 times greater than I had expected. I did not just have a place to bunk for the night I had a "Home"! The environment and staff felt like family as they met my every need above and beyond the call of duty! I was an "individual", not just another reservation. Grandstay is clean, comfortable, quiet, and a conveniently located hotel. Hats off to Joe (Manager) and Janet at the front desk for ensuring my stay was by far beyond my expectations! You nailed it with your professionalism, care and concern!

Room Tip: All rooms are carefully cleaned and inspected at random by Management and the layout is handy.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, October 22, 2013
Thank You so much for your AWESOME review! We take pride in having an amazing, on point, and ready to help staff. We are so glad you chose us as your hotel provider and hope to see you again soon!
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Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2013

I travel for living so I am away from home all year long, minus holidays, vacation ect... The staff made my stay there like home as much as possible. I "lived" at the GrandStay for 3 months, and it was a very pleasant experience. The rooms are nice and spacious along with all the necessities for you to make a dinner of your own. I again can not stress enough how well treated by the staff I was. Whenever my travels take me to the Madison area, whether it is 1 night or a month, I will always know I have a place to call home.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, October 30, 2013
It,s hard to find words for all of these great reviews so ill keep it simple, Thank You! Without people taking time out of their days to write such great reviews we would not be one of madison's top rated hotels on tripadvisor and other top rated sites. We at grandstay are sooo happy that you have found a home away from home and hope to see you everytime you come into town. It was a pleasure having you here and know that when you come back we will have more bags and bags of coffee waiting for you! thanks again for the review and we will see you soon
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Waukesha, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

We very much enjoyed staying here. The room was spacious and met our needs perfectly. We really liked the fridge and microwave as we have small children, so we were able to store milk and other drinks. Will certainly be staying here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, October 30, 2013
Thank you so much for your kind words! we at the Grandstay are excited to be a part of each and every persons life that walks through our door. And thank you for the complements on our extended stay setup. With full size refrigerators stove tops and seperated bedrooms it really is a home away from home.
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Richland, Washington
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 27, 2013

We only spent 1 night as we were just passing through. It was a nice room with a kitchen (Full size refrig., stove, sink, toaster, dishes etc). They need to clean the grills on the air conditioning system, but other than that it was a nice place to stay.

They only have queen size (no King) beds. Room had a separate area for the bedroom which was very nice.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, October 30, 2013
Thank you so much for the review. we are glad that you enjoyed our facility. I will make sure that we follow up with checking our ac grills to ensure that every guest is 100% satisfied! hope to see you again soon!!!
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Madison
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2013

I stayed for business purposes and was not in the room often. The kitchen was wonderful, as it allowed me to cook my own meals, a very important factor to me. The facility was clean and quiet. The staff was friendly and helpful.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hatley, Wisconsin
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 19, 2013

4 night, 5 day reservation for a conference. Love the "extended stay" concept except there is zero padding/noise reduction. You can hear the people above you, below you and outside in the hall. Morning breakfast was so-so, nothing to write home about. Work out room was claustrophobic, no windows and no fan. Panic-attach inducing. Nice to have the refrigerator/kitchen setup for meals. Rates were a joke just because of a huge conference in town - 250+/night. Outrageous.

Would I come back? Not sure.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, September 20, 2013
Thank you for your review tammy! We are continually upgrading our hotel, and we hope to include such improvements in the future. You can look forward to brand new carpet and flat screen tvs being installed this month. Im so sorry that the fan in the workout room was out of order, I personally went out and purchased a brand new fan for our work out area. I know with as many people that stayed with us for the conference it may have been noisey and we appoligize for the disruption and hope in the future you will choose us as your hotel provider while traveling through town.We appreciate you taking your time to write this review and hope you may stay with us again soon.
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Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
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Also Known As:
Grandstay Residential Hotel Madison

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