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Excellent Customer Service - GrandStay Residential Suites

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GrandStay Residential Suites: Traveler Reviews

2.5 of 5
5317 High Crossing Blvd, Madison, WI 53718
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GrandStay Residential Suites
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Ranked #4 of 62 hotels in Madison
4.5 of 5 stars 89 Reviews
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89 reviews from our community

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Date Rating
La Crosse, Wisconsin, USA
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed January 24, 2013

I have been workig with Amy making 3 separate reservations at GrandStay in Madison. She has been awesome to work with; very friendly and helpful. Our stays aren't until February and September but I am confident everything will be great. We have stayed in their Eau Claire hotel every December for several years and will keep going back. We love the atmosphere, spaciousness, breakfast and of course the 2 separate bedrooms. Always clean, quiet and very pleasant.

Stayed January 2013, traveled with family
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Ask Renee B about GrandStay Residential Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyEinhaus, Manager at GrandStay Residential Suites, responded to this review
January 29, 2013
Renee- Thank you for the opportunity to host you for your upcoming events. I am confident that we will be able to exceed all of your expectations!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Lakes, Wisconsin, United States
1 review
“Love the Madison Grandstay!”
5 of 5 stars Reviewed January 18, 2013

Friendly, accommodating staff, excellent clean large rooms, pet friendly for my fur baby! Amy and her staff run a great hotel! They make my stay feel like I am right at home. I will stay at the GrandStay whenever I am in Madison and recommend you do the same!!!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HS06 about GrandStay Residential Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyEinhaus, General Manager at GrandStay Residential Suites, responded to this review
January 29, 2013
We truly believe pets are family and always welcome them to our location. Thank you for sharing your feedback! Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Racing fun”
5 of 5 stars Reviewed January 12, 2013 via mobile

Had a very pleasant stay the first weekend of January. The staff was very friendly and very welcoming to all those staying for the weekend! The breakfast in the mornings were great, you don't find good hotel breakfast often! Will be returning the next time we are in the area!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CREarley88 about GrandStay Residential Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyEinhaus, Manager at GrandStay Residential Suites, responded to this review
January 18, 2013
We are pleased you enjoyed your gourmet hot breakfast and your stay! We strive to be a leader in our industry. Thank you for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
“Awesome service”
5 of 5 stars Reviewed January 8, 2013

Great hotel with excellent and large rooms, full kitchenettes, and in a quiet area of the city. Pool and hot tub were in great condition. By far the best feature was the staff, who went above and beyond to solve a major problem that came up during our stay. Overall a fantastic value for the money. Very highly recommended!

Room Tip: Ask for a studio suite - 2 queen beds, full kitchenette, great value!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Shawn W about GrandStay Residential Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyEinhaus, Manager at GrandStay Residential Suites, responded to this review
January 18, 2013
Thank You for taking time to share your experience. We sincerely appreciate the review. We hope to see you back soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
1 review
“Excellent Hotel In The Madison Area”
5 of 5 stars Reviewed January 3, 2013

I have had the opportunity and pleasure to stay at the GrandStay in Madison for the last month. Amy and her staff are great to work with, they are friendly and, from the moment I made my first reservation, they treated me as if I were a family member returning home for a visit. I would highly recommend the GrandStay for your next visit to the Madison area.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ToughPM about GrandStay Residential Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyEinhaus, Manager at GrandStay Residential Suites, responded to this review
January 18, 2013
The pleasure of having you was all ours. Thank you for choosing our hotel, we appreciate your great feedback and of course YOU! Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GrandStay Residential Suites

Also Known As:
Grandstay Residential Hotel Madison
Grandstay Residential Hotel
Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Center Fitness Center Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Madison
#6 Family Hotels in Madison
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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GrandStay Residential Suites
5317 High Crossing Blvd
Madison, WI 53718
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