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Country Inn & Suites By Carlson, Madison
2.5 of 5 Hotel   |   400 River Place, Madison, WI 53716   |  
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Ranked #22 of 64 Hotels in Madison
Marinette, Wisconsin
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
“ick”
2 of 5 stars Reviewed August 1, 2012

Stayed here because my regular hotel was booked,- never again. Looks nice from the outside but the inside, not so much. In the stairwells I was greeted with pest control (rodent traps), the room was antiquated but relatively clean and the staff was very nice. Just couldnt get the traps out of my mind.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review, August 3, 2012
Thank you for taking the time to write a review of your stay with us.

On behalf of our entire staff at Country Inns & Suites we apologize for the concern you shared about your experience at this hotel.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Randy Rudd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

112 reviews from our community

Traveler rating
    46
    46
    10
    8
    2
See reviews for
38
15
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Emmaus, Pennsylvania
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 49 cities Reviews in 49 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed July 22, 2012 via mobile

We arrived at 10:30 pm and were shocked by the number of unruly children running rampant and wet (from the pool) all over the hotel lobby. We have two children of our own and read clearly that 'quiet time' was 10. Why wasn't this being enforced?

We got our room for free through our Club Carlson points but that shouldn't mean we get less. The hotel is older than it appears at first glance. From the outside, it's welcoming with a pretty pond and fountain to the back.

When we got to the room it smelled fine. No stale odors which is always a plus. It had the standard 2 queens. The bathroom light fixtures and sink were updated but the toilet and tub showed their age. The showerhead worked fine but had mineral stains on it and was also dated.

They failed my cleaning test when I easily found a pubic hair in the tub before anyone in our party used it. That just grosses me out. The caps at the base of the toilet were busted off and dirty looking.

The carpet had gum or something stuck
In it.

Otherwise the beds were comfy and Internet was fast. We had a 3rd floor room looking at the lake and it was nice. There were kayaking and paddle boarding lessons going on in the morning. I also liked the big paned windows and that they opened to get fresh air.

Overall, the room was ok. The elevators were trashed but it could have been due to the rowdy baseball team that was there.

Breakfast was poorly set up. Things were missing ... The eggs and fruit weren't restocked the whole time. They had no creamer for coffee. They did have the basic waffles - no toppings. It was one waffle maker and a line to use it.

There was one small counter that had all the breakfast on it so it was tight. Coffee was outside in the lobby (at all times).

There was a basket for fruit in the lobby (apples and oranges) but it wasn't filled for us to take advantage of which was disappointing as we were heading out.

Not the worst we've seen but expect more from this chain.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review, July 27, 2012
Thank you for taking the time to complete our guest satisfaction survey.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your issues and your pictures with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Randy Rudd
General Manager
Country Inn & Suites Madison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, CA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 6, 2012

This hotel is not as nice as other Country Inn & Suites. It has a problem with housekeeping. We got back from a long day out, at midnight, and found our room had not been made up. When I mentioned it to the night clerk, no apology, no questions about "is there something you need?"--Just "I will leave a note for housekeeping"!!!!

This morning at breakfast, I noticed my coffee cup and newspaper from YESTERDAY still on the table in the lobby. After a while a housekeeper sat down next to it, to take a break. Got up 10 min later and left it there!

Amazing

Room Tip: Ask for a water view.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review, July 27, 2012
Thank you for taking the time to complete our guest satisfaction survey.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Randy Rudd
General Manager
Country Inn & Suites Madison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inver Grove Heights, Minnesota
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 5, 2012

This is a nice comfy hotel that is up to date and clean. Our room was very clean and roomy. Beds were comfortable and had many pillows. This hotel is located in an area that has many restaurants and a grocery store within walking distance. Staff was very friendly and they were very accommodating to our dog. There is a nice area to take your dog for a walk. Would definitely stay here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review, July 27, 2012
Thank you for taking the time to write a review about your stay with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

Randy Rudd
General Manager
Country Inn & Suites Madison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerbrook
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 23, 2012

It was a very clean and quite place even with the large group a young people staying there at the same time.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review, May 18, 2012
Thank you for staying with us and for taking the time to write a review. We truely appreciate both. On behalf of the entire staff here at the Country Inn and Suites, we thank you again and hope to see you next time you are in the Madison area.

Randy Rudd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshfield, Wisconsin
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 13, 2012

Stayed during Canoecopia event in March for the second straight year. Hotel has a great breakfast, although it wouldn't hurt to utilize some larger serving trays of eggs, biscuits and other popular items during weekends, it was kind of hard to get anything before it disappeared when eating between 8 - 9 AM. Pool is open nice and late, beds clean and comfortable, rooms are actually fairly spacious. Bathroom was clean, one complaint: the shower curtain barely reaches to the top of the tub, so as soon as water hits it, it tries to billow out and spray water all over the bathroom. Oh, and speaking of water, I did take a coldish shower at about 7:30 AM, so maybe get up a little earlier or later to avoid their tanks running out of heat. Service was friendly enough, but maybe set up more clean tables in the conference room adjoining the breakfast room when it gets full. It's been packed both times I stayed there, but still pretty quiet at night, good place to sleep. Lots of different (chain) restaurant choices within walking distance, as well.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review, May 18, 2012
Thank you for staying with us and for taking the time to write a review on us. We truely appreciate both. We would also like to apologize for the concerns you had during your stay. We will use your comments to help fine-tune our hotel. On behalf of the entire staff, thank you again and we hope to see you next time you are in the Madison area.

Randy Rudd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahtomedi, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2011

We and about 50 of our friends descended upon the Country Inn & Suites for a week in late July. Our group consisted mostly of families with teen aged childrent. The motel served us nicely! It's very convenient to get to, right off of a freeway. There is a grocery store and a couple chain restaurants across the street. There is a pool. It's kindo of small, but the teens seemed to have a good time in it. There's a hot tub too. Also a small fitness center, tho I never saw anyone using it. There is also a very nice sitting space in the back of the hotel for the adults, and some walking paths. There is an outfitter right next door where you can rent kayaks to paddle around Lake Monona.
The breakfast (eggs, sausage, cereal, fruit, bagels, doughnuts, juice, milk) was better than average for normal motel included-breakfast stuff. We ate it every day and now one was complaining by the end of the trip.
The motel staff was always available and very accomodating. They were very tolerant of our rowdy-but-pretty-well-behaved teens, though they did come down pretty hard on another (rowdier) group that was staying there.
All in all, a good spot. You probably won't get much better for the price!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Madison

Address: 400 River Place, Madison, WI 53716
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 64 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Madison 2.5*
Number of rooms: 87
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Also Known As:
Country Inn And Suites By Carlson, Madison
Country Inn & Suites By Carlson, Madison Hotel Madison
Country Inn Monona
Monona Country Inn

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