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“Above average” 4 of 5 stars
Review of BEST WESTERN East Towne Suites

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BEST WESTERN East Towne Suites
2.5 of 5 Hotel   |   4801 Annamark Drive, Madison, WI 53704   |  
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Ranked #22 of 63 hotels in Madison
Bay City, Michigan
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Above average”
4 of 5 stars Reviewed August 9, 2010

For the money spent, this was a nice place. I stayed here two nights while attending a conference nearby, and booked through the conference. About the only downside was that the hallways and elevator are a little warm and damp - no airflow. I would have preferred queen beds to two doubles, but the adjacent sitting area is nice. The room was overall somewhat large compared to other places, but had probably one of the smallest bathrooms I've seen in a hotel.

I arrived on an early morning flight so I knew my room wouldn't be ready at 10:00 am when I arrived at the hotel, but after initially being told that there should be one within an hour (check-in is at 3:00), five minutes later they had a room clean for me and I was checked in. They offered to store my luggage, and did so with no problems on my last day when I had a later flight. The service was very good & friendly.

There is a pool, but it's not very big. The breakfast buffet was very good, including many hot items such as eggs, sausage, bacon, and a waffle maker. There are many restaurants nearby, and I had a great view of a Home Depot from my room.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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236 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed July 19, 2010

Really nice staff, but the place needs to remodel the rooms. Ordered a non-smoking suite, ended up in a smoky large room with a conference table and a Murphy bed- great if I was an undergrad in town for a Badgers game, not so great for a family.. Wallpaper was stained, peeling off the wall. Toilet seat was coming off the hinge. Pool was well taken care of. Complimentary breakfast is one of the best around. Bottom line- its a hit and miss place.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Farmington Hills, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2010

Defionitely an older facility but has been maintained well, especially rooms. Rooms are very well designed with bed area separated from sofa area. refrigerator and microwave were clean and working well, saving us money on meals. Breakfast buffet was great with hot entrees - only issue was they sometimes run out of an entree. Staff is very helpful whenever an issue arises and takes care of it quickly. Pool and hot tub are well maintained. Heating/air conditioning unit in room is newer but nevertheless a bit noisy. Overall environment is quiet,

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Corpus Christi, Texas
1 review
4 of 5 stars Reviewed July 10, 2010

The staff behind the desk here was some of the most helpful staff I have ever come across. Very friendly, took 30 minutes or more giving us directions and helping to find the places we needed to go. The hotel itself was like walking through a maze, making it a little less convenient making it to our room. The location was great though, very close to the airport and a reasonable drive from everything in the area. All the amenities were as they should be expected, good breakfast. Cold room a/c, clean and affordable. I will be coming back to this hotel.

Stayed July 2010, traveled as a couple
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St. Johns, MI
1 review
2 of 5 stars Reviewed June 29, 2010

Checked in after driving 6.5 hours expecting to find a room with two beds (booked 4 people through Hotwire) and instead found a queen and a hide-a-bed. Seth, the manager on duty, refused to change our room unless we paid an additional $20.00! Called Best Western and they talked with Seth and told me that they agreed his customer service skills were lacking but that they weren't able to tell him what to do. Hmmm, corporate has no control over a hotel manager??? Called Hotwire and they didn't get anywhere with Seth either. The worst thing is that we booked this hotel for our return the end of the week and it will be under the same conditions because ALL HOTWIRE ROOMS FOR THIS HOTEL ARE ONE QUEEN AND A HIDE-A-BED. Seth didn't even allow Hotwire to cancel our room for our return at the end of this week! I suggested that I would be writing a negative review and he said that it would only effect the $8.00/hr cleaning staff and put less food in their mouths. Passing the buck down to the hourly people? Not very professional.

  • Stayed June 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Gurnee, IL
1 review
4 of 5 stars Reviewed May 16, 2010

Although this hotel isn't very impressive from the outside, with a tried brick facade, the inside is nice with an extremely friendly staff. The desk called 10 minutes after I arived in the room to see that I was pleased: a very nice touch for a not-very-expensive place to stay. It is easy to find, has good free breakfast and is, overall, a good place to stay.

  • Stayed March 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becker, Minnesota
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 29, 2010

The hotel is in a convenient area, close to shopping, many restaurants, and on a major road in Madison. I arrived later than expected to check-in, and the staff was very helpful and courteous. Check-in was fast, and in no time we were in our room. The room was a nice size: two double beds, a nice-sized desk, a separate seating area, and then the bathroom. The room wasn't as clean as I'd liked, with stains on the bed, carpet, and sofa; and the bathroom was less than to be desired. However, the great (and free) continental breakfast in the morning and the free wi-fi made up for it.

  • Stayed July 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN East Towne Suites

Address: 4801 Annamark Drive, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 63 hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN East Towne Suites 2.5*
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Also Known As:
Best Western East Towne Hotel Madison
Best Western Madison
Madison Best Western

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