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“Best place ever!” 5 of 5 stars
Review of BEST WESTERN East Towne Suites

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BEST WESTERN East Towne Suites
2.5 of 5 Hotel   |   4801 Annamark Drive, Madison, WI 53704   |  
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Ranked #22 of 63 hotels in Madison
Riverside, California
1 review
“Best place ever!”
5 of 5 stars Reviewed November 7, 2012

Hands down best place to stay in Madison WI.. Must have the food. The store they have in the building was awesome! One buck for a beer? Thats right! Staff is the best. Two thumbs up, way up. Thanks Best Western Plus!

Room Tip: rooms 444, 334, 234, 134.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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236 people have reviewed this hotel

Traveler rating
    94
    85
    40
    8
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Altamont, Oregon, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 5, 2012

My husband and myself were travelling from the west coast to visit family. I had arranged a hotel shuttle in advance and was called earlier in the day to be told that there would not be adequate staff avaliable for them to pick us up, but that if we took a specific taxi to the hotel, they would cover the charge. As directed, we took the taxi to the hotel from the airport. The front desk person was neither welcoming, nor friendly. She seemed generally put out that we were promised that the hotel would pay for the cab and demanded to know who told me that. I told her the name of the person and she finished checking us in, but was clearly very irritated. The room was spacious, however the carpet was covered in lint (could have been easily remedied by a quick vacuum), and the bed's headboard had handprints on it. Breakfast was good and the breakfast host was very friendly. Location was also good, close to several big name stores and popular chain restaurants (TGIFridays next door and Hardee's across the street, among others).

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarnia, Canada
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stay there at last minute notification and they got us a room. The staff was friendly and helpful as we pulled in at 10PM and wanted to get a bite to eat somewhere close. The pool looked nice as there were quite a few people using it. The complimentary breakfast was fantastic with a cook on hand ensuring the food didn't get too low. would recommend this place to stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monster, The Netherlands
Top Contributor
212 reviews 212 reviews
89 hotel reviews
Reviews in 114 cities Reviews in 114 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed October 13, 2012

This hotel is a pleasant hotel with good rooms which are very roomy, at least the one I had. The service is correct as is the (free) breakfast. Lots of parking space and also the breakfast room has lots of space.

My room also had a huge whirlpool (+/- 2 by 3 meters) in it which could accomodate a group of people. I did not try it as I was alone, but if you are here as a couple it could certainly be fun to book that room.

The rooms are clean and the sleeping quality is good. Good choice this hotel.

Room Tip: They have rooms available with a huge whirlpool (2 by 3 meters / 6 by 9 feet) on the ground floor.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Paul, Minnesota
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 8, 2012

Upon arrival at the hotel, we attempted to check in. Our friends had reserved two rooms, one for them and one for us through hotels.com. We arrived hours before our friends as they were flying in from the west coast and we drove in from St. Paul. The hotel said they couldn't check us in because our name was not on the reservation. They suggested calling expedia (who apparently owns hotels.com) and having them change the name on one of the rooms so we could check in. I was on the phone with hotels.com for over an hour, as they repeatedly attempted to contact the hotel and change the reservation. The woman from hotels.com said that the hotel was refusing to change the room, that they said a manager approval was needed and there was no manager onsite. The girls behind the desk kept saying that they were not receiving all of the info they needed from hotels.com. After an hour and a half, they still had not let us in our room and we were late for our dinner plans so we left.
I suggested to the front desk staff that try to resolve the issue as we were their customers and they said, no you are not our customers, you are expedia's customers. WORST service ever. They kept saying there was nothing they could do because they were just following expedia's policies. The girls told us not to book with expedia next time.


Once we were in the car, my husband called BW customer service, and within 5 minutes, the customer service rep said that she had called the local hotel and that they had taken care of it and we could check in. Then when we returned to the hotel at 10 pm, one of the same girls was working and she said that after her customer service had apparently called and straightened it out, her manager talked to customer service and said that they could not do it without canceling our reservation (the room was already paid for!) and charging us the current rate which was more than we had already paid.
Luckily our friends were right behind us at this point and they finally let us into our room.


THEN at 3 am, the fire alarm went off and we had to evacuate. There was no communication by the staff alerting us to whether this was a real fire or if someone had just pulled the alarm. The alarm went off for over 20 minutes. It was at least that amount of time before the fire trucks showed up. I would suggest that the hotel debrief their guests at least the next morning to let them know what had happened.

The only good thing i can say about this place is they serve a decent hot breakfast.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Top Contributor
303 reviews 303 reviews
152 hotel reviews
Reviews in 158 cities Reviews in 158 cities
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed September 27, 2012

Like a couple other reviewers, I am not sure why they still call themselves a BW Plus property. Most of the BW+ we have stayed in are MUCH nicer than a regular BW, which by no means are plain-jane hotel rooms.

Most Best Western beds are super comfy with luxurious linens and the + usually means a fanicer, newer decor, but not at this location. It was adequate.

Yes, we would stay here again but wouldn't expect a BW+ level of luxury now that we have BTDT.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Honolulu, Hawaii
Top Contributor
69 reviews 69 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 4, 2012

We had been looking forward to this hotel due to the hotel's pool, hot tub, near to restaurants, etc. We stayed for 8 nights and it is a beautiful hotel but they lack in some things that made it less than the "plus" their name implies. The first thing was the dresser drawer. When clothes were put in it, it wouldn't close. It kept hitting something so we reported it and were told it was Saturday and no maintenance were available until Monday....What? Next the bathroom sink wouldn't hold water and again, no maintenance until Monday. Both these things were never fixed even when the maintenance man was around. Then there were the hornets!! We discovered them at night so we called the desk and since it was Friday night, no maintenance so we asked for something like bug spray but they said they had nothing and they were full so no different room either so we just kept killing them until we didn't see anymore.
The problem is inadequate staff and some miscommunication. We had arranged a ride on their shuttle for six people when we arrived at the airport. The shuttle was there but they were told it was for one person not six but we all squeezed in and got to the hotel despite it. They do provide free hot breakfast every morning until 9 am. 10 a.m on weekends but make sure you get there on time because they lock the door when time is up. They serve scrambled eggs, potatoes and sausage plus toast, bagels, yogurt (peach only), etc. They serve the same thing everyday so don't expect something different. All in all, a hotel with great potential but needs upgrading in it's staffing. Pool is great, hot tub was not working when we were there.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about BEST WESTERN East Towne Suites

Address: 4801 Annamark Drive, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 63 hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN East Towne Suites 2.5*
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Also Known As:
Best Western East Towne Hotel Madison
Best Western Madison
Madison Best Western

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