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BEST WESTERN East Towne Suites: Traveler Reviews

2.5 of 5
4801 Annamark Drive, Madison, WI 53704
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BEST WESTERN East Towne Suites
Ranked #32 of 62 hotels in Madison
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112 reviews from our community

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Traveler rating
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    35
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Date Rating
Phoenix
Top Contributor
245 reviews 245 reviews
120 hotel reviews
Reviews in 129 cities Reviews in 129 cities
82 helpful votes 82 helpful votes
“Plus her equals minus”
3 of 5 stars Reviewed September 27, 2012

Like a couple other reviewers, I am not sure why they still call themselves a BW Plus property. Most of the BW+ we have stayed in are MUCH nicer than a regular BW, which by no means are plain-jane hotel rooms.

Most Best Western beds are super comfy with luxurious linens and the + usually means a fanicer, newer decor, but not at this location. It was adequate.

Yes, we would stay here again but wouldn't expect a BW+ level of luxury now that we have BTDT.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Top Contributor
61 reviews 61 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
“Beautiful property, but............”
3 of 5 stars Reviewed September 4, 2012

We had been looking forward to this hotel due to the hotel's pool, hot tub, near to restaurants, etc. We stayed for 8 nights and it is a beautiful hotel but they lack in some things that made it less than the "plus" their name implies. The first thing was the dresser drawer. When clothes were put in it, it wouldn't close. It kept hitting something so we reported it and were told it was Saturday and no maintenance were available until Monday....What? Next the bathroom sink wouldn't hold water and again, no maintenance until Monday. Both these things were never fixed even when the maintenance man was around. Then there were the hornets!! We discovered them at night so we called the desk and since it was Friday night, no maintenance so we asked for something like bug spray but they said they had nothing and they were full so no different room either so we just kept killing them until we didn't see anymore.
The problem is inadequate staff and some miscommunication. We had arranged a ride on their shuttle for six people when we arrived at the airport. The shuttle was there but they were told it was for one person not six but we all squeezed in and got to the hotel despite it. They do provide free hot breakfast every morning until 9 am. 10 a.m on weekends but make sure you get there on time because they lock the door when time is up. They serve scrambled eggs, potatoes and sausage plus toast, bagels, yogurt (peach only), etc. They serve the same thing everyday so don't expect something different. All in all, a hotel with great potential but needs upgrading in it's staffing. Pool is great, hot tub was not working when we were there.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
“Clean, clean, clean....”
4 of 5 stars Reviewed August 12, 2012

The hotel was very clean, right through from the public areas to our room. Well laid out, and conveniently located. The staff were helpful, which is what you want when you're visiting a different city. We would definitely stay here again. We definitely got our money's worth!

Room Tip: None that I can share at this time, as this was our first stay, and we were on the first floor, and...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Good value”
3 of 5 stars Reviewed July 31, 2012

I would rate it better than average.
Stayed here once before and thought it would be worth another try. We needed a quick, easily accessible and reasonable motel on our way to Milw.

Room seemed clean, this time the beds were not as comfortable. Breakfast was good. scrambled eggs, home fries, sausage, juice, cereal, toast and fresh hot waffles. Kids enjoyed the pool. The free wifi was a plus. Ice machine worked.

I like the little store. Domestic Beers $1.00 (no tax) Micros and imports $2.00 (FYI Closes at 9:00)

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hamilton, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Standard Hotel”
4 of 5 stars Reviewed July 25, 2012

I picked this hotel due to its proximity to the highway, and its relatively low rate in comparison to other hotels in the area. I did not have a reservation in advance and stayed July 24th - July 25th 2012.

I have no real complaints about the hotel. Getting a room was quick and easy. The room was a standard room - king sized bed. It was clean and nicely decorated.
The free wifi was a huge bonus.
The hotel has a pool but its in a solarium style room so anybody from the road or parking lot outside can look in and watch, so its not a very private area.

Free breakfast is great - scrambled eggs, homefries, sausage, juice, cereal, toast and fresh hot waffles.

The only (minor) downfall, which I find with many hotel rooms, is a lack of electrical outlets. I was travelling solo but still had two cell phones and a laptop, and only one available outlet in the whole room. Pulling out end tables to unplug lamps becomes a pain... I wish they had the lamps with the dual outlets on each of them.

All in all, a nice hotel, and reasonably priced.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN East Towne Suites

Also Known As:
Best Western East Towne Hotel Madison
Best Western East Towne Hotel
Best Western Madison
Madison Best Western
Address: 4801 Annamark Drive, Madison, WI 53704
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotels in Madison
#28 Business Hotels in Madison
Price Range: $
Hotel Class:2.5 star (2.5*)
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