We had been looking forward to this hotel due to the hotel's pool, hot tub, near to restaurants, etc. We stayed for 8 nights and it is a beautiful hotel but they lack in some things that made it less than the "plus" their name implies. The first thing was the dresser drawer. When clothes were put in it, it wouldn't close. It kept hitting something so we reported it and were told it was Saturday and no maintenance were available until Monday....What? Next the bathroom sink wouldn't hold water and again, no maintenance until Monday. Both these things were never fixed even when the maintenance man was around. Then there were the hornets!! We discovered them at night so we called the desk and since it was Friday night, no maintenance so we asked for something like bug spray but they said they had nothing and they were full so no different room either so we just kept killing them until we didn't see anymore.
The problem is inadequate staff and some miscommunication. We had arranged a ride on their shuttle for six people when we arrived at the airport. The shuttle was there but they were told it was for one person not six but we all squeezed in and got to the hotel despite it. They do provide free hot breakfast every morning until 9 am. 10 a.m on weekends but make sure you get there on time because they lock the door when time is up. They serve scrambled eggs, potatoes and sausage plus toast, bagels, yogurt (peach only), etc. They serve the same thing everyday so don't expect something different. All in all, a hotel with great potential but needs upgrading in it's staffing. Pool is great, hot tub was not working when we were there.
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- Also Known As:
- Best Western East Towne Hotel Madison
- Best Western Madison
- Madison Best Western