It's great to see that HotelRED has gotten some very positive reviews-it gives me hope for the rest of my stay. That said, I've only been here for a couple of hours and have gotten off to a pretty rough start. When I arrived, I attempted to check in and was told there was no reservation. Despite showing my confirmation number and e-mail, they could not find my reservation. Bizarre. The woman at the front desk was very helpful, though, and gave me a nice room. Good thing the hotel had vacancies or else I assume I would have been SOL!
Then, I got up to my room and noticed a bunch of brown stains on my comforter. That's never good. I haven't complained about this one yet because I was too tired/lazy to say anything at the moment.
After settling in, I went down to the lobby at around 4:15 to go to state street, which was recommended by the front desk as a good area to find something to eat. I was ready to walk the mile or so but they offered the hotel shuttle which was supposed to return in 10-15 minutes. The shuttle never came. I waited for nearly an hour and...nothing. The front desk staff apologized and was gracious enough to call me a cab and offered to pay for my ride to state street. The cab was supposed to get there in 5 minutes. Fast forward 15 minutes....no cab. I decided to cancel the cab and eat in the hotel restaurant which was, like most hotel restaurants, mediocre.
So, in summary, I would say that the staff is certainly friendly and responsive but the hotel must be having a rough day! If things don't improve, I certainly would not recommend the hotel to others, especially note business travelers.
- Official Description (provided by the hotel):
- Stay, work, and play in one of 48 modern guestrooms and suites at HotelRED, Madison’s newest and most contemporary full-service urban boutique hotel. With vivid colors and sleek Euro-design, HotelRED surrounds guests in absolute indulgence and comfort. Join us for a cocktail, Wisconsin micro-brew, and appetizers at our lobby bar and bistro TheWise, the smoothest place to chill in town. Business meetings, private parties, and banquet facilities are available. Enjoy the local color! ... more less
- Reservation Options:
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