I blocked off a group of rooms for a wedding. The toll free number staff were not only rude to my grandmother, they hung up on her when she asked for the direct number to the Madison hotel. Then the hotel messed up on pricing 3 different guests (the same staff member - Heather) and called me to tell me that I would have to contact these guests to tell them they would actually have to pay double what the hotel had told them. When I went to the hotel to resolve the situation the General Manager (Aaron) told me that he didn't care if I went through another hotel, he wouldn't honor the prices he'd given those guests, AND I would have to call the hotel (whose front desk I was sitting right next to) to unblock the rooms I'd set aside for my wedding guests if I wanted to remove the block. I left a message for the owner (Randy) telling of my trouble, but never recieved a call back.
- Official Description (provided by the hotel):
- A complimentary hot breakfast is served early each morning. In addition to the 24-hour indoor pool and hot tub, Magnuson Grand Hotel Madison provides 24-hour fitness room and business center with complimentary fax and copy service. Magnuson Grand Hotel Madison also features conference rooms and party rooms. Flat screen television in lobby. The property has a knowledgeable 24-hour front desk staff eager to help guests with any questions. Wine, champagne and beer available on site until 2am. Many packages available including golf packages and casino packages. Frequent stay program and discounts available upon request. Rate match guarantee program available upon request. ... more less
- Reservation Options:
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- Also Known As:
- Magnuson Grand Madison