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“loved the patio” 4 of 5 stars
Review of Residence Inn Madison East

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Residence Inn Madison East
3.0 of 5 Hotel   |   4862 Hayes Road, Madison, WI 53704   |  
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Ranked #15 of 63 Hotels in Madison
Red Wing, Minnesota
1 review
“loved the patio”
4 of 5 stars Reviewed June 25, 2014

Fairly new residence inn and very well kept. our check in person (Scott E.) was especially pleasant and helpful. Aligned our room with our guest, provided excellent info on dining and made us feel very comfortable. Thanks Scott E.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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83 reviews from our community

Traveler rating
    40
    31
    9
    2
    1
See reviews for
23
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9
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Lombard, Illinois
Top Contributor
83 reviews 83 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 22, 2014

It's unfortunate that Marriott does not have any hotels in the Capitol area compared to their competitors. So you have to choose between Madison East like this facility or out in Middleton. I chose here since it was a straight shot on Washington. The area is not the best as you can compare to the other competitors adjacent to the property (Rodeway, Red Roof, Econo Lodge, Motel 6). There are plenty of chain restaurants as there is a nearby mall which attracts very generic businesses. Our room was on the first floor and there were plenty of scrapes on the front door from people probably leaning on the door with their luggage. A simple wipe with a magic eraser can enhance the image quite quickly. The room itself was nice with different tables for eating and working along with double doors to the bedroom. They have an ice machine near the pool/exercise room but no ice bucket in the room. The noise level is quite loud as there were many families staying and you could easily hear noise in the hallways as well as room doors slamming shut. The parking lot can be quite full and access to the hotel from Washington can be tricky if you miss the exact frontage road exit when coming from the Capitol since there is a closer right-in, right-out access only that is closer to the property.

The main positives are the staff. They were all very professional, helpful, and smiling whether it was front desk at check-in and check-out, cleaning staff, restaurant staff, and if you met them in the hallway or at their normal location. Security was good, too, as the side entrance requires a keycard at all times because it's not easily seen by house staff. I would rather check out another property before returning back here again.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TMIHospitality, Manager at Residence Inn Madison East, responded to this review, June 25, 2014
Dear Cuyler3329,
Thank you for your review of the Residence Inn Madison East. I'm glad to hear that our staff was helpful and professional and the security of our hotel made your stay comfortable. Please accept my apologies that the rest of your stay did not meet your expectations. It is our goal to impress our guests, and it is obvious that we came up short during your stay. I can assure you that your concerns have been addressed with my staff. I hope you will reconsider and allow us another opportunity to impress you on your next visit to Madison.

Sincerely,
Krystal K.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
5 of 5 stars Reviewed June 8, 2014 via mobile

The hotel was great, the staff was friendly and helpful. Great location, beautiful surroundings and a very nice pool. The rooms were excellent and very spacious. We had a wonderful breakfast at the hotel and the food was great-- eggs, sausage, fresh fruit, juice, coffee, and cereal. It does have a small parking lot though but is nice.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edison, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 6, 2014

The good news: The room itself was fantastic. Spotless clean, comfortable, pretty, convenient. Full kitchen, living room, etc. Only downside was crummy view from the window, but otherwise fantastic room. Breakfast in the morning was deluxe-- 5 star food quality and selection. Staff friendly and helpful. The bad news: The fitness center. Disappointing. Couldn't control the audio on the elliptical, elliptical not in great shape, room MUCH too hot, no fans or a/c, I couldn't even open window, asked front desk for help with audio controls-- they were clueless. Front desk help should be able to answer basic questions about the fitness equipment in my opinion. There isn't anyone else to ask! If you don't plan to use the fitness room, this is a nice choice. If you want a decent fitness room-- go elsewhere-- there are literally more than 7 hotels within a stone's throw of this location so you aren't giving anything up in terms of location.

Green Features: Disappointing!!!! No provisions in the room for recycling.
  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waukegan, Illinois, USA
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 5, 2014

I booked a reservation for my wife who was traveling through the area and needed a place to stop for the night. All seemed ready to go, until I got a phone call from the manager on the afternoon she was to check in. She informed me that the hotel was overbooked, and asked if we minded moving to another nearby hotel that she would arrange. As it was not too far off the expressway, I agreed. I contacted my wife with the new destination. When she arrived at the other property, the reservation had been upgraded to a two bedroom suite (a much more modest room had been booked at the Residence) at no additional cost. All in all, this was a superb way to handle what could have been a bad situation. I applaud this manager for seeing the conflict in advance and taking great care of the customer.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Service
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Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 24, 2014

This was a very nice hotel that was convienently located. The hotel staff was very friendly and the breakfast service was a nice amenity. The hotel was very clean and the rooms were very confortable and spacious.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Las Vegas, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 23, 2014

The Residence Inn Madison East is a wonderful facility in every sense of the word...! Very comfortable suite accommodations with a pool & spa, and workout facility. The staff at this facility are exceptionally friendly and helpful, and will do anything they can to make your stay pleasant. The hotel provides breakfast and dinner Monday through Thursday - great...! The hotel is close to the freeway, a major mall, and the airport. I highly recommend this Residence Inn by Marriott to all business and personal travelers.

Room Tip: The staff at this facility are exceptionally friendly and helpful, and will do anything they can to...
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Green Features: The hotel practices environmentally friendly practices.
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Madison East

Address: 4862 Hayes Road, Madison, WI 53704
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Madison East 3*
Number of rooms: 66
Reservation Options:
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Also Known As:
Residence Inn Madison East Hotel Madison
Madison Residence Inn

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