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Residence Inn Madison East: Traveler Reviews

3.0 of 5
4862 Hayes Road, Madison, WI 53704
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Residence Inn Madison East
Ranked #25 of 62 hotels in Madison
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47 reviews from our community

    Trip type
Traveler rating
    20
    19
    5
    2
    1
Date Rating
LaPorte, Indiana, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice place”
4 of 5 stars Reviewed July 15, 2012

Rooms are nice,clean and big.Wife and I stayed in a one bed studio ,Full size fridge two burner stove top etc..For the two of us it was perfect.Nice pool ,spa was cold.Breakfast was excellant,only draw was coffee kept running out. The only real problem was parking a camper took up three spots and a car with a trailer took up three more ,people had to park at Comfort inn or Perkins. Two of the kids and their 2 boy's stayed in a 2-bedroom real nice, only kitchen difference the had oven with 4 burners.

Room Tip: Stay on third floor ,floors are thin you hear every foot step above
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ronald S about Residence Inn Madison East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Residence Inn Madison East, responded to this review
July 30, 2012
Thank you for the feedback regarding your stay with us in July. It is always so great to hear that my staff and hotel have met or exceeded the expectations of our guests. I apologize that there was a lack of parking spots in our lot and that you were forced to park at Perkins. Please know we do our best to accommodate every one of our guests and that this is something we will do our best to keep from happening again in the future. Thanks again for your feedback and I hope you choose to stay with us again on your next trip to Madison.

Sincerely,

Jennifer Schneider
General Manager
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Loomis
1 review
“Excellent Experience-2 Thumbs Up!”
5 of 5 stars Reviewed July 15, 2012

I stayed here for 2 weeks, without one complaint. This Hotel was recently updated, clean and the Staff was extremely friendly and accomodating.

Room Tip: All rooms have been recently renovated and all have easy access to the Lobby and stairwells.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Crystal W about Residence Inn Madison East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, General Manager at Residence Inn Madison East, responded to this review
July 30, 2012
Thank you for the feedback regarding your stay with us in July. It is always so great to hear that my staff and hotel have met or exceeded the expectations of our guests. I am very glad you had such a wonderful stay and I hope you choose to stay with us again on your next trip to Madison.

Sincerely,

Jennifer Schneider
General Manager
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San Antonio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Stay In Spite of Dust”
4 of 5 stars Reviewed April 23, 2012

I felt some trepidation when I walked in and could smell the fresh paint. The main lobby/breakfast area was under reconstruction and it looked pretty bad when I checked in. I was not looking forward to the four nights I would be there.
But then I got to my room. It felt huge and had a great layout. The color scheme was friendly, but understated.
I loved having a full-sized fridge and decent microwave. The bed was comfortable and I was actually able to find a pillow that was not too big or too soft for my preferences.
The breakfasts were the best I've had in a residence type hotel, and the evening meals were simple but good.
If I could, I'd love to go back once the remodeling is done. It was a great stay, in spite of the construction.
Plus the staff was very friendly and helpful

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasant View, Tennessee
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Construction/remodeling going on”
1 of 5 stars Reviewed March 21, 2012 via mobile

I stay in a lot of Marriott chain hotels, and rarely have anything remotely bad to say, but this is one of those times. Upon arriving I encountered construction, to the point I felt unsafe even entering. There was excess dust and something not right with the air in the building. Throughout my stay I would classify all the entrances/exits as "unsafe" due to the construction. The workers were also cutting tile in the parking lot (near the entrances) without any safety measures in place. The hotel is immediately adjacent to the Red Roof Inn & after 7pm I was seriously disturbed by a semi backing into the parking lot, whiched seemed to take forever. Given the construction and condition of the building it was absolutely unfair to be charged the full rate for the hotel, if anything it should be closed until the construction is complete.

Stayed March 2012
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Jennifer S, General Manager at Residence Inn Madison East, responded to this review
April 3, 2012
I want to thank you for your feedback. I apologize you had a negative experience at our hotel. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as our staff. I want to assure you that all of these issues have been addressed. We hope with our continued efforts to improve every stay for our guests, you will give the Residence Inn Madison, WI another try next time you stay in the area.
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Oshkosh, Wisconsin
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Friendly, helpful staff and nice accommodations”
5 of 5 stars Reviewed March 8, 2012

I loved this hotel! The front desk staff were welcoming, woman attending the marvelous breakfast buffet was very nice. Our room was nicely-decorated, had nice layout. A bit hard to find among the mass of hotels in the area, but worth the search.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Madison East

Also Known As:
Residence Inn Madison East Hotel
Residence Inn Madison East Hotel Madison
Residence Inn Madison
Madison Residence Inn
Address: 4862 Hayes Road, Madison, WI 53704
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotels in Madison
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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