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“Top-notch customer service!” 5 of 5 stars
Review of Comfort Inn Madison - Downtown

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Comfort Inn Madison - Downtown
2.5 of 5 Hotel   |   722 John Nolen Drive, Madison, WI 53713 (Formerly Holiday Inn Express Madison)   |  
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Ranked #38 of 64 Hotels in Madison
Charleston, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Top-notch customer service!”
5 of 5 stars Reviewed September 22, 2013

From the moment I called to make my reservation, to check-in and check-out, this hotel well exceeded my expectations. I travel several times a month for work, so I am familiar with this brand, but let me tell you, the folks at this Holiday Inn Express are top notch! I was in town during a busy football weekend, the hotel was sold out, but the staff could not have been more welcoming and accomodating. The two gentleman that checked me in were superb. One appeared to be training, but his welcome demeanor and professional attitude was excellent. He even said he baked the night's cookie selection! He's a keeper! Breakfast in the morning was great, and my check out experience was very smooth. Kudos to the management of this place; they sure know how to hire excellent, caring staff! If I find myself in Madison again, I will definitely be staying here, and will recommend for friends coming through the area!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, September 23, 2013
Thank you for your kind words regarding your most recent stay with us.

Our goal is to provide service that exceeds your expectations. I'm glad to hear we accomplished our goal.

We look forward to serving you in the future.
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107 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Top Contributor
168 reviews 168 reviews
28 hotel reviews
Reviews in 62 cities Reviews in 62 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 11, 2013 via mobile

Short cab drive to downtown and across the street from the Alliant Center. Has a decent pool, free breakfast and clean rooms. The rooms could use some updating though. Staff was very friendly and helpful.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, August 14, 2013
Thank you for taking the time to complete a review of our inn.

We do plan on doing a major renovation this winter to upgrade our product.

We hope you will visit us once again in the near future.
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LITH, IL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

While visiting this location for business, I asked where the best place to get a steak was. Vincent at the front desk indicated that there was a steak restaurant nearby with a rich history in the Madison area named Wonder Bar and Grill. The food was truly outstanding and the recommendation was top notch. Vincent and all of the front desk staff were wonderful. I really enjoyed the happy hour and relaxation along with the large hot tub near the pool.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, August 14, 2013
Thank you for your kind remarks regarding our staff and inn.

We're glad to hear we exceeded your expectations and look forward to your next visit to our inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookings, South Dakota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2013 via mobile

Good location with downtown Madison just a few minutes away. I stayed here for a week for a business trip to the city but was not all that impressed. Rooms could use an updating, little things like excessive dust and a cracked trash can. Noticed ants on the bathroom floor on my 3 rd day and I had no food kept in my room.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, August 7, 2013
Thank you for your comments regarding your stay.

While our hotel will be going through an extensive renovation this winter, your comments reflected areas that can be immediately addressed with our staff, and we have done so.

We thank you for sharing your thoughts and allowing us the opportunity to improve our inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2013

Stayed here after a long day's drive. Front desk staff was helpful and well informed. Evening glass of wine and then cookies before bedtime made for two happy visitors. Also apppreciated the staff's recommendations for dinner. Comfy beds and hot breakfast were unexpected pleasures.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, July 16, 2013
We appreciate your completing a review of our Holiday Inn Express.

We're glad to hear you enjoyed the little extras we have added, our pillow top mattresses and our stellar breakfast.

We hope you'll join us once again on your next trip to Madison.
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Hawthorn Woods, Illinois
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed July 12, 2013

We were really happy to stay in this Holiday Inn. Great value. Free drinks. Nice customer service. Friendly personnel. We were happy to see value of Holiday Inn again with free coffee and cookies. This brand is much better then many overpriced hotels with paid water that cost $5

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, July 16, 2013
Thank you for your response concerning your stay at our inn.

We're glad to here we exceeded your expectations for product, service, location and price.

We look forward to serving you on your next trip to Madison!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri, United States
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 10, 2013

I stayed in this hotel for the Bhaktifest in Madison. It was right across the street. The people at the front desk were very friendly and they even let us check out at 2pm the last day. They suggested where to eat dinner. Breakfast was great with omelets, waffles, sausage, cereal, etc. It was quiet even though my room was near the lobby. The room did smell a little musty but I brought along some spray and that fixed it.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, July 12, 2013
We appreciate your taking the time to complete a review of our inn.

Clearly you enjoyed every aspect of your stay! We had many guests celebrating the events at the Fest as we are within walking distance of the Alliant.

Thank you for giving us the opportunity to serve you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Madison - Downtown

Address: 722 John Nolen Drive, Madison, WI 53713 (Formerly Holiday Inn Express Madison)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #38 of 64 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Madison - Downtown 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Complete Renovation in 2014! Comfort Inn a Madison, Wisconsin hotel near Alliant Energy Center Enjoy your Madison, WI vacation at the Comfort Inn(R), located in the downtown area within walking distance to the Alliant Energy Center and Veteran's Coliseum. Shopping, dining and sightseeing await you during your stay at the Comfort Inn, and you'll be just minutes away from some of the most popular Madison destinations such as: •Wisconsin Children's Museum •Wisconsin Veteran's Museum •Capital City Bike Trail We are also easily accessible from Highway 12/18, near the University of Wisconsin and the Monona Terrace Convention Center, Camp Randall and the Kohl Center. Your guest room at the Comfort Inn is complete with a flat-screen television, microwave, hair dryer, MP3 radio, iron and ironing board. Additional amenities include: •Free wireless high-speed internet •Free daily newspaper •Free hot breakfast and coffee Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Madison, WI the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Keep up with your workout regimen at our fitness center, and enjoy our indoor heated pool. Parking is free and can accommodate most cars, trucks or buses. This is a pet-friendly hotel, fees apply. Book your stay the Comfort Inn and enjoy a worry-free and fun-filled visit to Madison. Our friendly and professional staff will ensure your trip is memorable and enjoyable. ... more   less 
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Also Known As:
Holiday Inn Express Madison Hotel Madison
Holiday Inn Madison

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