We stayed at a Cambria Suites for the first time six years ago and have been eager to return to another hotel in the same chain but in a different location. We did that and were not disappointed.
We stayed at Cambria Suites near Interstate 90 in Madison on two recent occasions. The first time, on a busy Friday, checkout was fast and friendly. The second time, a week later on a very quiet Sunday, there was no one at the front desk when we arrived. We waited for 6-7 minutes, then called the hotel from our cell phone. The clerk who arrived to check us in – Casey - was very courteous and apologetic.
On our first visit we had a huge corner suite overlooking a pond: we enjoyed watching ducks, geese, a heron and an otter as well as many different varieties of birds. True, traffic from the Interstate is noisy, but it is a kind of white noise that did not keep us from sleeping or relaxing. On our second visit, we were given a smaller suite with a partial view of the pond. Still, very satisfactory.
Both rooms were clean, the king-size bed was comfortable and the bathroom was well appointed. There is a mini-fridge and a small microwave and coffeemaker. I could see spending several days here, just to get away from it all. I lived in Madison for a decade, and return frequently, but this was my first stay away from campus and downtown. It’s a different world out here. If you are a shopper, you may enjoy the nearby Costco and Target, both to the northeast of the hotel and East Town Mall on the other side of the Interstate to the east. You are close to Sun Prairie, a small-town suburb of Madison.
We found the wireless Internet service easy to access and reliable.
The only problem we encountered on our first visit was that the coffee pot had not been emptied or washed from the previous guest. Mistakes happen, cleaning staff gets distracted and this is a minor issue that is easily remedied. Still, it’s something we had never experienced in a hotel to date.
Then on our second visit, we had to call the front desk because the bathroom in our suite was not stocked with towels. When we arrived, the room was open and unlocked, so more than likely a housekeeper meant to get towels but forgot to bring them. Again, this is something I have never encountered in a hotel before, but stuff happens. It’s how problems are resolved that matters and this was resolved promptly. It was Casey who came to our rescue once again, bringing the towels up himself. He deserves kudos for his kind and courteous service!
The hotel is clean; housekeeping is doing its job in that respect, but it may be that additional training is needed in that area. Not a big deal to me. I would definitely stay here again.
Breakfast is as good or better than most hotels offer; we have no complaints.
I like this hotel and its location, and that made up for a few minor inconveniences. I encourage anyone traveling through Madison to give Cambria Suites a chance.
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- Also Known As:
- Cambria Hotel Madison