What could have been a train wreck of a trip was made wonderful by management.
I fell in love with this hotel last year and made plans to stay here again this year. My specific reservation (adjoining rooms) was somehow changed and it seemed as though our trip was going to be rather uncomfortable and very awkward.
I spoke with the manager the next morning and she was very patient and wanted very much to make me happy. As it turned out, the one thing that would work for me happened - an adjoining room opened up.
And the manager STILL went above and beyond to ensure I was happy. And I was very pleased with the way I was treated for my inconvenience. I wasn't patronized or talked down to and she really did seem to want to go that extra mile to ensure that I left happy.
Yep. Still going to come back here next trip. I'll just try to figure out a way to ensure better communication between myself, family, and hotel staff. :)
- Official Description (provided by the hotel):
- All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more less
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- Also Known As:
- Comfort Suites Madison West Hotel Madison
- Madison Comfort Suites