I stayed at the Concourse in Madison, WI in January for a professional association conference. I stay a 15 or 20 hotels each year and was VERY impressed with the cheerful and fast responses of ALL of the hotel staff members to every request I made (front desk, bell staff, bartenders, servers, meeting room set-up staff, shuttle drivers, housekeeping, etc. Of course the facilities and food were excellent as I expect is all good hotels. But, it is the CUSTOMER SERVICE that sets really outstanding hotels apart. I know I will return when ever I am in Madison.