I booked this room on Hotwire for $73/night instead of the usual $179/night, so I wonder if they decided to put us in a partially functional room since we only paid a portion of the asking price.
First of all, the good things -- the bed was comfy, the pillows were fluffy, the room was clean, and the water pressure was good. They also gave us a code for one night of complimentary Wi-Fi when we checked in, and they were very accommodating when we checked in an hour early.
The exhaust fan didn't work in the bathroom (although there was a vent in there), and only one of the lights worked in the main part of the room. We were only there for the weekend to attend a wedding and weren't in the room very often, so it wasn't a big deal that the lights by the bed or the reading chair didn't work. I tried turning on and off all sorts of switches and checked the plugs numerous times, but nada.
Don't try to plan anything around the shuttle service. We were told by the front desk that we only had to book our trip an hour ahead of time, but when we called downstairs to book said shuttle, we were told that one wouldn't be available for 2.5 hours because a concert was going on across the way. We called for a cab instead, which costs about $10 to get to downtown Madison.
Another time, we booked a shuttle for 10:30am, and it promptly left without us, even though our room clock said it was 10:25am when we left for the elevator. There was no phone call to notify us that the shuttle was leaving without us. The next scheduled shuttle wasn't leaving for another hour, so we got ready to call a cab service ... and an unexpected one pulled up.
The shuttle driver told us that if we just called 10 minutes ahead of time, a return shuttle could come pick us up. We made the call ... and were told that the next shuttle wouldn't be around for another 1.5 hours.
Yes, there were a couple of unexpected cab rides during this trip.
I realize that they're busy, but I would have appreciated a uniform answer regarding shuttle service availability instead of having it vary drastically depending on who you asked.
I'd recommend this hotel at the discounted price you can get via Priceline or Hotwire, but not at the full asking price.
- Also Known As:
- Sheraton Madison
- Madison Sheraton
- Official Description (provided by the hotel):
- Experience a feeling of welcome unlike any other at the fully refurbished Sheraton Madison Hotel. Our 239 attractively renovated guest rooms give you everything you need for a great stay. ... more less
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