The Sheraton is a brand one can depend on internationally. It offers consistent service and a pretty much consistent product within the USA and globally. I say this with some authority because my husband and I have relied on the Sheraton brand during our international travels since 2000 and we have never been disappointed by the brand itself...except perhaps in the style and age of the hotel (well, some Sheratons are older and more staid than their classier, swankier versions).
The Sheraton Madison is one such staid and boring version. It serves its purpose and meets all your basic needs, but leaves one a tad disappointed...like going to a nice party, and coming away philosophizing on the humdrum nature of all our lives..."we are but pawns in the arena of the Gods" and all that. You feel like a worker bee, and not the star (as some extraordinary Sheratons would have their guests feel).
Let me start off with the plusses:
1. Good location - bang on Lake Monona, in the heart of Madison. Yet - all rooms (even those on the 7th floor) offer NO VIEW of the lake. One only sees a dense canopy of some wild tree growth, that's all. One could well be sitting in Arizona, looking over miles of scrub.
2. Service - excellent. Every single Sheraton representative was helpful, kind, warm, polite.
3. Business center and lounge - small, but well designed in a modern style antithetical to the rest of the hotel.
4. Atmosphere - quiet, busy, cheerful.
Now here are the low points:
1. The rooms are small - even by Sheraton standards.
2. The bathroom is functional with all the usual trappings but small nevertheless.
3. There is a sliver of a window to illuminate the room.
4. Boring old TV.
5. Boring striped wallpaper.
6. Boring breakfast.
7. Boring happy hour at the 7th floor club lounge (yes, there are only 7 floors).
8. Boring view, boring, boring, boring...yawn.
9. The wastebaskets have no plastic bag lining to catch runny waste (soda or gravy, for example).
10. There are not enough tea, sugar, and creamer sachets in the rooms.
11. There is neither an iron nor an ironing board.
12. There was no mini fridge.
I would have thought this Sheraton would have upped its luster due to being located in Madison, the state capitol, where numerous functions would no doubt be held, with dignitaries and luminaries gracing white tie events...yet the hotel is an 80's relic, with some facelifts and botox.
This Sheraton did surprise us one night - we awoke to the fire alarm at around 230am - "The indoor fire alarm has been activated. Please use the emergency exits to leave the building." It was a kind of an adventure for our kids. We saw cats, dogs, and a fish being carried out by their families. Everyone was in their pyjamas (in various states of undress), flip flops, some in high heels (!). One woman had even lugged out her suitcase! So it was all very exciting in a way. Someone had played a prank btw - pulling the alarm when there was no fire in reality.
Would I stay here again? Well, like I said, it's dependable, like all Sheratons, and functional. So...as a parent, my answer would be "yes".
Really, you have no choice - all rooms offer the same old boring view...either of the main road or a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.