I paid more than $400 for my stay here, and I can't state that I got my money's worth. They had no hair dryer, no iron, and the shampoo packet was hardly worth the trouble opening it. The front desk staff didn't seem to know what they were doing. While I was checking in, a man came into the lobby and stated that the clerk gave him a key to a room someone was already staying in! Even though I was staying for a few days my key card stopped working after one day. When I went back to the lobby to have it re-keyed, there were three other people there needing theirs redone as well. I definitely won't be back, and I don't recommend it for anyone else. I have stayed in other Red Roof Inns, and this was one of the worst I have ever stayed at.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments regarding your stay in October. We appreciate the time spent to let us know how we did. I am sorry we did not meet your expectations.
Report response as inappropriate
I am sorry we do not offer irons and hair dryers in our guest rooms. We do have them available at the front desk for our guests needing them. I am also sorry your key did not work properly.
I will share your comments with our staff to ensure they are coding them to the correct number of nights, and to let guests know that if they do go near something magnetic (such as cell phones) that they can lose their codes.
I hope you will give us another opportunity to have you as a guest in the future.
Red Roof Inn Madison
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.