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“Pleasant Surprise” 4 of 5 stars
Review of Radisson Hotel Madison

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Radisson Hotel Madison
3.0 of 5 Hotel   |   517 Grand Canyon Drive, Madison, WI 53719 (Formerly Radisson Inn Madison)   |  
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A Getaway for 2
Ranked #33 of 64 Hotels in Madison
Milwaukee, Wisconsin
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
“Pleasant Surprise”
4 of 5 stars Reviewed April 23, 2013

I recently stayed at this property for the first time and after reading some of the other reviews, I was a bit nervous about what I might find. I was pleasantly surprised to find a hotel that had been renovated nicely. The room was quiet and comfortable. I found the water pressure to be quite good. Nice amenities. There was a small but very adequate breakfast included in the rate. It had the necessities of coffee, juice, milk, eggs, meat, pastries, cereal and fruit. Staff was nice and helpful though not necessarily knowledgeable about local businesses. Sleep number bed was great. Big TV with quite a few stations to chose from. It is a bit of a challenge to find since you can see it from the beltline but must do several right hand turns to eventually get there. My only caveat was the "managers welcome reception" with some overdone anemic looking chicken wings and a free drink. Not worth the effort. Skip it. The restaurant however was nice and the food fairly good.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, May 20, 2013
Thank you for taking the time to write about your recent stay at Radisson Madison. I am glad the renovated property served you well.
We have taken your critique of our manager reception to heart- and reconceived them as "Wisconsin Gateways" and now serve locally-sourced, WI themed munchies like Bavarian Pretzels from a local bakery with Mustards from the WI Mustard Museum, UW Babcock Ice Cream with WI cranberries & fruits, Madison cheese curds, etc). We still have the free WI beers too!
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233 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 18, 2013

First time at this Hotel, just going through a remodel so I figured it would be worth a stop. Rooms are clean and nicely appointed, flat screen TV, Select Comfort beds, nice linens.
As a seasoned traveler, I have a few complaints:
Shower Heads, noisy and terrible pressure, upgrade to a good shower head!
TV- Program the TV so you do not have to search to find channels please.
Restaurant was a bit dated, but food was good and service was good, bartender was good and took good care to service. Location is ok, just a bit off the main path

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 23, 2013
Thank you for your feedback, we are delighted you enjoyed your stay.
We just remodeled, and are always looking for ways to improve our product and service; the hotel TVs are being converted to a digital signal and the channels will all be set for your next Madison visit!
We appreciate your business
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Missouri City, Missouri
1 review
1 of 5 stars Reviewed April 17, 2013

I have stayed at this hotel and it is horrible. They state that they have a world class fitness center but it has 2 dead treadmills and a very old bicycle and no water. Additionally, their rooms smell like someone has smoked in them. Also, I asked to go to Target, which is 2 miles away in their shuttle but they refused to pick me up since they only go one way.

There staff can barely speak English, they can not answer any questions and are worthless. I would never recommend staying here. The food is terrible too. I feel dirty everytime I walk into the hotel.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Corporate at Radisson Hotel Madison, responded to this review, April 22, 2013
We apologize for the disappointing service you received from our staff and facilities. Our team works hard to make sure our guests are comfortable and receive our best service. We would be happy to discuss your concerns further. If you would like, please feel free to contact us at Customer Care.
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Tomah, Wisconsin
1 review
5 of 5 stars Reviewed April 16, 2013

We spent a few nights at this newly renovated hotel and it looks great. The staff was friendly and the accommodations were excellent, including the sleep number beds. It was nice to have a bar located in the hotel and also the continental breakfast.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Wonderful! I am delighted to hear our new design is so well received. Thank you for taking the time to write about your experience, and we certainly appreciate your business.
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Tomah, Wisconsin, United States
1 review
4 of 5 stars Reviewed April 10, 2013

The stay was pleasant and the rooms were very clean and modern. I love the sleep by number bed, very comfortable. The staff was friendly. The morning breakfast was sufficient with enough to pick from with muffins, fruit, eggs, coffee and juice. I would recommend this hotel to anyone that is traveling.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Thank you for recommending our hotel, that is the highest compliment! I would like to thank you for your business, and add that we have just expanded our breakfast so that on your next visit, we can offer something even more!
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Tomah, WI
1 review
5 of 5 stars Reviewed April 10, 2013

Our stay was for a girls trip for shopping and catching up! The hotel had been recently remodeled and the rooms were very nice. Very trendy decor. We had adjoining rooms with 2 beds. The beds were sleep number beds, so that was awesome to try those (that is what my husband wants). The rooms were spacious and comfortable and very clean. Check in was very easy, our rooms were ready and they the desk clerk was very friendly. The breakfast in the morning was nice. They have 2 hot items (eggs and sausage/eggs and potatoes) and then many more items; muffins (very good), bagels, toasts, english muffins, cereal, oatmeal, hard boiled eggs, yogurt, coffees, milk and juices. Enough choices for a good breakfast. We also went to the bar, this was in the same location as the breakfast. It was nice and comfortable. The pool area had a sign that it will be remodeled in April 2013. They hadn't started that when we were there yet. It has a pool and also a hot tub. The area was nice, there were tables and lounge chairs. There was also an outdoor courtyard area, but it's too cold in Wisconsin for that right now :)
We actually spent quite a bit of time at the hotel and really enjoyed it. We would definately stay here again. It is also a very convenient location, very close to the mall and walking distance to many stores/services also. The Radisson Hotel is very much recommended.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Thank you for selecting our hotel to host your Girls-weekend, I am delighted to hear you enjoyed your experience. Our pool will be finished with it's renovation by the end of the month, and our wi-fi network will be upgraded as well; we are constantly trying to improve and make your next visit even better! Thank you so much for the recommendation.
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Tomah, Wisconsin
1 review
4 of 5 stars Reviewed April 10, 2013

The only reason I did not give the hotel an excellent was the pool area does need some updating. There is a sign that it will be renovated this April. It was still clean and the water was nice. I would definately stay again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Radisson Hotel Madison, responded to this review, April 17, 2013
Thank you for taking the time to post about your recent stay, I sincerely thank you for selecting our property.
The pool renovation kicks into high gear April 21 and will be done by the end of the month. We would love for you to return and enjoy the new pool area on your next visit!
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Additional Information about Radisson Hotel Madison

Address: 517 Grand Canyon Drive, Madison, WI 53719 (Formerly Radisson Inn Madison)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 64 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Madison 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Radisson Hotel Madison is Madison's west side premiere corporate hotel. We are also excited to announce that our hotel has recently opened a brand new restaurant and bar, "TWIST" serving American cuisine with a Wisconsin twist. Relax in our contemporary lobby, log on to our platinum level free wifi network throughout the property, enjoy the recently remodeled guestrooms with 37" flatscreens, refrigerators, & complimentary breakfast buffet in TWIST. Get here worry free in our complimentary airport shuttle 7am-11pm.The Radisson is a smoke-free, pet-free, Green Hotel, that also boasts an indoor pool, fitness room with PreCor equipment, and 24-hour Business Center. ... more   less 
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Also Known As:
Radisson Madison
Madison Radisson

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