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“Pleasantly surprised.” 4 of 5 stars
Review of Radisson Hotel Madison

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Radisson Hotel Madison
3.0 of 5 Hotel   |   517 Grand Canyon Drive, Madison, WI 53719 (Formerly Radisson Inn Madison)   |  
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A Getaway for 2
Ranked #34 of 63 Hotels in Madison
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Pleasantly surprised.”
4 of 5 stars Reviewed February 19, 2012 via mobile

Our room was clean, the front desk staff was friendly, and we had the best time visiting with Paul, the bartender at the hotel bar!

  • Stayed February 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, February 24, 2012
Thank you for your feedback about Paul, our bartender, cleanliness of the room, and our friendly front desk staff. Your candid comments are appreciated and I will share your feedback with our entire staff!
Brendan Eichsteadt
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    55
    67
    37
    22
    12
See reviews for
42
42
23
66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Chicago, IL
Top Contributor
107 reviews 107 reviews
42 hotel reviews
Reviews in 61 cities Reviews in 61 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed January 17, 2012

I have stayed here as part of a Radisson promotion during.

Pros:
- Conveniently located to shopping and other commercial sites
- Jacuzzi and the pool is nice and enjoyable as long as it is not too crowded
- Reception desk services was great and very helpful.
- Bathroom was clean but, not very modern/updated

Cons:
- The "sleep number bed". I was told this is an air mattress but if you 2 kids are sleeping in one bed then they really feel as a trampoline. One person moves the other feel it in a heartbeat.
- Breakfast. Maybe my expectations were too high during the christmas week, but it was very lackluster. I can't complain because I got a great deal, but can you say holiday in express?
- Toilet seat was probably made for an elementary school and they used the surplus for this hotel. I mean seriously have you looked at the size of this thing LOL?

Hopefully the above summary can be helpful, but overall it is a very average hotel somewhere between a Holyday in Express and a Courtyard.

Room Tip: Don't go with the sleep number bed
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, February 24, 2012
Thank you for your feedback about our hotel. I like the way you summarized your overall experience from your recent visit with us. We have many opportunities to improve the overall condition and appearance of our hotel, in addition to our breakfast selection. I am pleased to tell you that we will begin our hotel-wide renovation this Spring, and will resolve all of your complaints about the rooms, sleep number beds, and bathrooms. (We will be like a "brand new" hotel by the Fall!) We just introduced a new restaurant menu for Basie's Restaurant & Lounge and expanded the complimentary breakfast buffet! I hope you come back often to see our progress and improvements!
Brendan Eichsteadt
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaukauna, Wisconsin
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 2, 2012

Stayed NewsYears Eve. From Check in to Check out everything was wonderful. Shannon at the Front desk was friendly and helpful with directions and tips. Room was clean and we loved the sleep number bed. Bathroom was small but the shower had amazing pressure. Bar was nice to have on site as we can just park the car and walk. Many places within walking distance. Heard they are going to remodel, this will make this place even better. We will stay again.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, February 24, 2012
Thank you for the great feedback about your experience over New Year's! We are privileged to have been a part of your New Year's experience, and I hope you remember us next year when you celebrate!
Brendan Eichsteadt
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 13, 2011 via mobile

Had a great time at the Radisson. The Hotel was very clean and all of the staff was very friendly through out our whole stay. We all had fun at the pool and the restaurant had some amazing food. Not to menation that the hotel was close West Towne.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, February 24, 2012
Thank you for your feedback about the pool, and our restaurant. I am sure our staff will appreciate your candid comments when I share this with everyone! Thank you again for staying with us, and please let me know if there is anything we can do when you come back to Madison to visit!
Brendan Eichsteadt
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
166 reviews 166 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 6, 2011

Had to book a hotel at the last minute and the lowest price I could find on-line for a double room was $107, so we bid on Priceline and got it for $85. Didn't spend time in the hotel except in the room which was clean and was better than fine. (For me, "less than fine" is the type of place where I don't want to take my shoes off in the room.) The outside of the hotel isn't very appealing, but the room was much nicer than the outside of the hotel. Didn't have the breakfast or use the pool, so can't comment on that. Good value for the Priceline price we paid.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, February 24, 2012
It was our pleasure to accommodate you during your visit to Wisconsin's Capital City! I hope when you come back you can experience more of the amenities and services we have to offer!
Brendan Eichsteadt
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2011

When we first arrived at this property we were initially disappointed. It appeared that the hotel may have been taken over by Radisson from another chain. The exterior was dark, sparse and unappealing. However, upon entering the location was very pleasant, upbeat and apparently recently updated. The breakfast buffet (complimentary) was good and located in one of their restaurants rather than a separate room containing the buffet. Overall, this property was a good value for the price.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, September 16, 2011
Thank you for your recent response about your visit to our Radisson Hotel in Wisconsin's Capital City! I value your business and comments. It was our pleasure to accommodate you during your visit, and I will be sure to share your kind remarks with our entire staff!
Sincerely,
Brendan Eichsteadt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 13, 2011

I stayed on this hotel for 6 days and I have no complaint at all. Very friendly staff, good breakfast included on rate, excellent bartenders, and good food quality at the restaurant. Free internet access is a plus. As their airport shuttle was not available at the time of my departure they called a taxi on their own cost. I appreciate it.
For those outside the US or looking for shopping the West Towne Mall is just at walking distance. Chinese and Mexican restaurants are just in front of the hotel, and an Indian restaurant is just around the corner. Good hotel and good location.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadManager, Front Office Manager at Radisson Hotel Madison, responded to this review, September 16, 2011
Thank you for noticing our staff, and for the great feedback our breakfast, restaurant and lounge! I am sorry to hear that our shuttle was unavailable when you wanted to go back to the airport; but I am pleased that we were able to exceed your expectations by providing you with a complimentary taxi. It was our pleasure to accommodate you during your visit, and I hope you will come back to stay with us when your travels bring you back to Wisconsin's Capital City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Madison

Address: 517 Grand Canyon Drive, Madison, WI 53719 (Formerly Radisson Inn Madison)
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Radisson Hotel Madison 3*
Number of rooms: 153
Official Description (provided by the hotel):
PLEASE NOTE: HOTEL DINING ROOM WILL BE CLOSED FOR RENOVATIONS FROM 9/22/14-11/3/14. OUR COMPLIMENTARY BREAKFAST AND ROOM SERVICE WILL BE AVAILABLE DURING THIS TIME. The Radisson Hotel Madison is under new management. We are also excited to announce that our hotel has recently finished a top to bottom hotel-wide renovation to enhance the overall guest experience. Relax in our new lobby, enjoy the new guestrooms with 37" flatscreens, refridgerators, free platinum level wi-fi, & complimentary brekafast buffet. Get here worry free in our complimentary airport shuttle 7am-11pm, dine at Basie's Restaurant & Lounge or order room service. The Radisson is a smoke-free, Green Hotel, that also boasts an indoor pool, fitness room and 24-hour full-service Business Center.PLEASE NOTE: HOTEL DINING ROOM WILL BE CLOSED FOR RENOVATIONS FROM 9/22/14-11/3/14. OUR COMPLIMENTARY BREAKFAST AND ROOM SERVICE WILL BE AVAILABLE DURING THIS TIME. ... more   less 
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Also Known As:
Radisson Madison
Madison Radisson

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