From the check-in to check-out the entire staff was welcoming and overly accommodating. Our keys did not work at one point during the stay, but Callie and Katie gave us extra cookies which made the trip downstairs totally worth it! We were given a great recommendation for where to go to dinner which was made even better when the girls told us there was a free shuttle to take us there! Mohamed, the driver, was friendly too. If our son decides to go to school in Madison, we will definitely be staying at this hotel whenever we come visit! Thank you all for the welcome and keep it up. Our whole family appreciates it!