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“Excellent value, quality customer service, fun hotel” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Madison West

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Holiday Inn Hotel & Suites Madison West
3.0 of 5 Hotel   |   1109 Fourier Drive, Madison, WI 53717   |  
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Ranked #39 of 63 Hotels in Madison
Wisconsin
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent value, quality customer service, fun hotel”
4 of 5 stars Reviewed August 21, 2012

Stayed here for a fun family night prior to my son's appointment at UW-Madison Clinic. The hotel was clean, the water park was fun for all of us and the staff was friendly and professional. The game room could use a bit of work but overall our experience was wonderful!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, General Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, August 22, 2012
Thank you for taking the time to let us know about your stay at our hotel - the home of Crawdadydy Cove Waterpark - it is the perfect location for young children with our 0 depth pool for very small children and the slide for children and adults. Our restaurant Bevenuto's Italian Gril is very family friendly with the Holiday Inn Kids Eat Free Program for Breakfast, Lunch & Dinner. Relax at one of lounges for happy hour and enjoy watching your favorite sporting event on one of Flat Screen TV's

Hope to see you again when you are traveling back to Madison

Enjoy the rest of your summer
General Manager
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265 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Duluth, MN
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 20, 2012

We have stayed at this Holiday in three or four times. In the past we have had kids’ suites on the Executive (4th) floor. For this stay we had a kids’ suite on the third floor. The room was a little small for the four of us, and the bathroom was pretty tight with just a stand-alone shower (the kind with no door), and a single sink in the bathroom. During our entire stay we received only three towels and no wash-clothes each day (plenty of hand towels!), so we had to keep calling the front desk for adequate bath linens for the four of us. One day of our stay the room was untouched when we returned in the evening, except for our daily towel ration. I understand that the hotel was full because of a UW conference at the time of our stay; and we have never had this kind of experience at this hotel before. In the past our rooms have been very clean, while during this stay our room was only adequately clean. The kids enjoy the water park and the front desk staff is always unfailingly friendly and helpful. I understand things can go wrong during hectic periods, so I’m sure we’ll consider giving this Holiday Inn another try in the future as it has been in a "rotation" of hotels that we regularly frequent in Madison.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 26, 2012

We stayed here for 2 nights in a king suite with a bunk bed area. The room over looked the water park, which my 3.5 year old loved. The room was clean, as was the hotel. The first night we checked in there was zero soap in the room, I had to go hunting for soap. I did find the maid cart and I took only what I needed, turns out I should have taken more because the next day we only got one bottle of each. The bottles of shampoo are very, very small and with 3 people in a room more soaps/shampoos should be provided. The waterpark area is a lot of fun! The hotel bar was nice, per my husband. The eatery attached to the hotel was good and kids eat free. Some type of coupon should be provided for a "free breakfast" buffet, $10 per person for the breakfast buffet is a bit much for what it was. We would stay again when traveling through Madison.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, General Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, July 29, 2012
Thank you for letting us know about your stay at the Holiday Inn Hotel & Suites home of Crawdaddy Cove Waterpark. It is the perfect location for kids 10 and under. Hotel offers a variety of room types from 2 queen beds, family suites or kids suites. Relax after a busy day at one of our onsite lounges or at our waterpark.

All rooms have refrigerators and microwaves. When viisiting Madison we hope you will choose the Holiday Inn Hotel & Suites West Madison

Thank you
General Manager
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Peoria, Illinois
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 8, 2012

We had stayed at this hotel a few years ago and decided it would be a great place to spend a couple of days with our young granddaughter. We planned a few things to do in Madison, but her favorite part of the trip was the hotel. Our room was clean, spacious, and quiet. Having a restaurant in the hotel was great, especially since kids eat free ALWAYS! The food and service were excellent. The indoor water park was a lot of fun for her, although kids over 12 might think it's a little boring. The area surrounding the pools could use a little updating. The hot tub was really large, which was great. There were lots of tables and chairs where you could sit to watch the kids play as well. Be sure and ask for instructions on how the a/c or heat works in your room as it's on an economy set up and will frustrate you if you don't know how to operate it. Our room had a microwave and refrigerator too. The complimentary coffee in the lobby in the morning was delicious. We would return to this hotel again.

Room Tip: Rooms not overlooking the pool are quieter.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, July 10, 2012
Thank you for taking the time to let us know about your stay at the Holiday Inn Hotel & Suites Madison West - home of Crawdaddy Cove Waterpark. The perfect place to getaway with your small children. Our on-site restaurant does offer the kids eat free program - so you don't even need to go out for dinner and you can save money. The hotel offers refrigerators, microwaves in all guest rooms. Give us a call when planning your next visit to Madison

Thank you
General Manager
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Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 11, 2012

I stayed here about five years ago when my kids were younger and appreciated the simple water park features. I tried doing a romantic get away with just my girlfriend by booking a whirlpool suite. Well, they sandwiched us in a roon between two other accupied rooms. One room decided to start up the whirlppol tub at about midnight. The water running thru the pipes inthe walls sounded like a freight train! The front desk kindly offered us a more private room but that would have been more hassle than just to wait it out. Someone else blared their tv the WHOLE night. The only thing that drowned out the noise was the rattily air conditioner that went on and off. I am a light sleeper, and it was NOT a good night for me. Walls are thin and it just wasn't worth $137 for the night.

Room Tip: Check if they are having a wedding reception at the hotel. Ask for a room far away from the wedding...
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, General Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, June 18, 2012
Thank you for taking the time to let us know about your stay at the Holiday Inn Hotel & Suites home of Crawdaddy Cove Waterpark. The hotel does offer a variety of rooms to choose from for the business or leisure travelers. The waterpark is the perfect getaway for families with small children. Please contact the general manager at the hotel direct line to discuss your stay so we can have the opportunity to discuss your stay and hopefully we can make things right so you will give us another chance when looking to getaway for the weekend

Thank you
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Grand Rapids, Michigan
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 29, 2012

Our recent two night stay was decent. The lobby/bar gave a wonderful first impression, but the hallways, rooms, and waterpark were subpar. The carpet in the hallways leading to guest rooms stained/faded and buckled at least on the third floor. Elevators were either dirty or smelly and always hot. Room (king suite) was fine, nothing special, but a little tight in the desk/pull-out sofa area, and the bathroom door kept getting in the way. From an interior designer's viewpoint (which I am) this is annoying. Bed was only okay and the pillows were lousy. The a/c worked poorly in our room but in the room next door, that family was staying in, was like a freezer. Had minor issues with noises from above one night as well. I could have looked past all of this if the waterpark had been great but that was in serious need of repairs. Rust in many spots, overall disrepair on the decor, and the lifeguards seemed less than thrilled to be at their job. There was a bar in the pool area that was never staffed, not sure if it was closed or not in use. Just an all around mediocre place from an adult standpoint. The kids (ages 5 and 3) on the other hand...LOVED the waterpark and we could hardly tear them away. Would probably spend a little more and go to the Dells the next time we're in that part of Wisconsin.

Room Tip: Go for rooms on the 4th floor as noise was an issue for us on the third floor.
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  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, June 3, 2012
Thank you for taking the time to let us know about your stay at the Holiday Inn Hotel & Suites home of Crawdaddy Cove Waterpark. It is the perfect getaway for families with children ages 2-10. The hotel offers a variety of room types from standard 2 queens to kids suites perfect for familes. The hotel just completed a renovation of it's lobby bar area and restaurant now Benvenutos Italian Grill. More upgrades to hotel coming in 2012. We hope you will come back again to give this hotel another opportunity while you are traveling with you family.

Thank you
Management
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Wisconsin
Level Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed May 9, 2012

We checked in late at the Holiday Inn West. We arrived at the hotel at 10:58 pm. Door sign read the front doors are locked at 11:00 pm and to use the courtesy phone. I called the front desk, but no one answered. We tried calling for ten minutes. At 11:10 a hotel guest opened the door for us. We called for someone to help us. No one answered the phone or answered when we called out. Finally at 11:20 Vijay came to the front desk. He seemed amused (and actually laughed) by the fact we waited for 20 minutes before he came to the front desk. He took forever to check us in. We didn't leave the front desk until 11:35 pm. Completely unacceptable amount of time to check in, especially when one is tired. The AC unit in the room was very loud. Huge crack in the small shower (no bathtub) that had been caulked a couple times. Rooms appear much older than age of property. Bed was comfortable though, but had really small pillows on a king bed. Disappointed.

Room Tip: Don't check in after 10:30 pm.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerps, General Manager at Holiday Inn Hotel & Suites Madison West, responded to this review, June 3, 2012
Thank you for taking the time to let us know about your stay at the Holiday Inn Hotel & Suites. For safety and security of all of our guests we keep doors locked while our night auditors are away from the desk. We apologize for the delay in your check in process at the hotel. Your concerns will be adressed with the staff, and we hope you will give us a second chance when you will be staying in Madison.

Thank you

Management
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Additional Information about Holiday Inn Hotel & Suites Madison West

Address: 1109 Fourier Drive, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Madison West 3*
Number of rooms: 158
Official Description (provided by the hotel):
Holiday Inn Hotel & Suites Madison West This upscale full service Madison, Wisconsin hotel is walking distance to dining and upscale shopping at the Greenway Station in Middleton, WI. Located less than 3 miles from the University of Wisconsin Madison Research Park and 5 miles from the University of WI Hospital & Clinics, Camp Randall Stadium & the downtown Madison, Wisconsin capitol. Complimentary daily shuttle to and from Epic Systems & other businesses, airport & attractions by pre-arrangement. Expect to be impressed at this Madison, WI hotel if you are visiting one of the areas nearby - 5 miles from the Kohl Center, Alliant Energy Center and a short drive to the Monona Terrace Convention Center and the Madison Overture Center. Spacious guest rooms with business amenities; free wireless in-room high-speed Internet access and free airport shuttle. 69 deluxe suites; whirlpool suites, two room suites and kid suites. Executive level business floor. On-site George's Chophouse Restaurant and Z Martini Piano Lobby Bar, room service and 4,000 square feet of elegant Madison, WI meeting space. Catering to the needs of business travelers with such unique programs as: our Monday - Thursday Priority Club Reception from 5 PM - 7 PM or our bonus point offers, see Priority Club rates for details. Traveling with your family? Enjoy this Wisconsin hotel's Indoor Water Park - Crawdaddy Cove! ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Madison West
Holiday Inn Madison
Madison Holiday Inn

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