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“customer service at it's best” 5 of 5 stars
Review of Howard Johnson Madison

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Howard Johnson Madison
2.5 of 5 Hotel   |   3841 East Washington Avenue, Madison, WI 53704   |  
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Ranked #48 of 63 hotels in Madison
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
“customer service at it's best”
5 of 5 stars Reviewed February 10, 2012

I recently stayed at the Howard Johnson in Madison and received a very pleasant surprise in the form of "excellent customer service." Victoria who works at the front desk, was very pleasant, courteous and more importantly went out of her way to assist me in getting into the meeting room to get set up for my training the next day. Even when the front desk got very busy, she assisted each customer with a sincere smile and willingness to help. Thanks for the great customer service experience.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Public Relations Manager at Howard Johnson Madison, responded to this review, April 23, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Portsmouth, New Hampshire
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 26, 2012

This hotel is very dated, but for the money it's a great value. Rooms were clean; had a problem with the drain in the bathtub but it was fixed promptly. The singing chef/shuttle driver was a plus!! Convenient to airport; about a 15-minute drive to the Capitol. Although a continental breakfast is included, we opted for Einstein Bagels across the street.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Public Relations Manager at Howard Johnson Madison, responded to this review, April 25, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2012

The room was great. Clean, well-outfitted, comfy beds, little to no ambient noise from outside the room. The facilities were truly impressive for the price: large pool, hot tub, game room...

We were never able to make the wi-fi work in the room. We never tried in the common areas.

Desk staff were excellent. The dude serving breakfast, however, was totally over the top, singing, forcing conversations on bleary-eyed people. This would have probably less intrusive at lunch, but pre-coffee it was a little too much.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Public Relations Manager at Howard Johnson Madison, responded to this review, April 25, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevensville, Maryland
Top Contributor
61 reviews 61 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 2, 2012

Stayed one night around the holidays while visiting friends in Madison area. The hotels is in a busy shopping area just off interstate but the price was right, especially for a place with an indoor pool.They also had a game room and hot tub--so the kids were thrilled. Room was just okay, very typical fare. An a la carte breakast was being offered in lieu of the continental the day we stayed--wasn't very good. The staff were pleasant and there's ample parking. For a short stay with kids I'd do it again.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Public Relations Manager at Howard Johnson Madison, responded to this review, April 25, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2011

I stayed 3 nights at Christmas time and paid about $45 a night. The couple employees I encountered were very nice but a special thanks to Victoria. She always went out of her way to assist me with any questions. Rooms are big enough, fridge and micro. If you want HD TV then you are out of luck but with price who cares. Older motel but seems to be kept up good. Breakfast and also bar/restaurant. Not fancy place but if you are watching your budget I would recommend.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Public Relations Manager at Howard Johnson Madison, responded to this review, April 25, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2011

I stayed at the Howard Johnson for 4 days and 3 nights. Dec 12-15, 2011. There is nothing more comforting than being comfortable away from my own home. The staff is incredibly courteous and professional. They dress to impress in better words. The continental breakfast is like no other. The pool is AMAZING. The rooms are spacious and the beds are comfortable. I have no complaints about my stay. In fact, I am very pleased and will make sure to book my hotel stays with Howard Johnson from here on out. A++++

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Front Office Manager at Howard Johnson Madison, responded to this review, April 25, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 13, 2011 via mobile

After growing up and working in the hospitality industry my whole life i can say that the hotel is okay. The bar and restaurant is mediocre with okay service, but one thing that stood out above all was nothing negative but one of the best front desk agents i have ever had the privilage of working with. Victoria went above and beyond to make sure my stay went as good as possible. Even if it meamt delivering blankets herself late at night or recommending things to do, had it not been for the service i recieved from victoria i would have gladly checked out early. Overall the hotel is a great value in a great location with at least one absolutely outstanding front desk agent. I would highly recommemd this hotel and strongly encourage you to ask for victoria you will not be disappointed

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria W, Public Relations Manager at Howard Johnson Madison, responded to this review, May 5, 2012
Thank you for taking the time to provide us with feed back. This gives us a opportunity to give you the quality of service that you desreve. We would like all of our guest to have a great experience here at the Howard Johnson Plaza Hotel.

Warmest Reguards the staff at Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Howard Johnson Madison

Address: 3841 East Washington Avenue, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 63 hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Madison 2.5*
Official Description (provided by the hotel):
Come and stay at our Madison Wisconsin Hotel the Howard Johnson Plaza.The hotel is located next to the Dane County Regional Airport, adjacent to East Towne Mall and near downtown Madison and all of Madison Wisconsin’s area attractions. The hotel is also only minutes away from Madison’s Central Business district, governmental offices and the University of Wisconsin. Howard Johnson Plaza Hotel features modern accommodations and convenient services with the largest indoor swimming pool in the Madison area, free Internet access, complimentary hot breakfast buffet, a 24 hour Airport Shuttle and lowest room rate guarantees are just few of the other perks you can enjoy as our guest at Howard Johnson Plaza Hotel Madison. ... more   less 
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Also Known As:
Howard Johnson Madison Hotel Madison
Madison Howard Johnson

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