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“Good service” 4 of 5 stars
Review of Crowne Plaza Hotel Madison

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Crowne Plaza Hotel Madison
3.5 of 5 Hotel   |   4402 E Washington Ave, Madison, WI 53704   |  
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Ranked #44 of 63 Hotels in Madison
Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good service”
4 of 5 stars Reviewed July 25, 2014

Stayed at this hotel for a workshop and got a special deal that included breakfast buffet. This hotel is located near a major suburban shopping mall, that includes many good quality lower priced choices. The only catch is that you'd have to cross a 8-lane highway or drive. I have to commend this hotel for the guest service - I left behind a pair of designer brand reading glasses in the room. I called an hour after I checked out (a Saturday) and they fedexed it to me so that I received it on Monday. Other than that, the hotel is about average. The toilet is a bit wobbly and the hallway carpet is stained. The TV remote control was missing first and the replacement was semiworking. Bed is comfortable and the linen is fine. No noise issue. Lots of flight crew milling about though.

Room Tip: Request a room that is not overlooking the indoor swimming pool, which shines bright lights even in...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Owner at Crowne Plaza Hotel Madison, responded to this review, July 26, 2014
Dear Guest---Thank you for your comments. I am so glad were were able to help get your glasses back to you. We value your business. We look forward to seeing you the next time you are in Madison. Have a great day....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Wetumpka AL
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed July 22, 2014

I cannot cover everything with the allotted 200 character minimum. Our first room it smelled as though the entire room had been doused with a very loud perfume and suffered from lack of upkeep, e.g. chipped paint and holes in the walls. As the door to the second room opened, we gagged as the powerful stench of sewage overtook us. Our third room was clean and didn’t have any vile odors, we seem to have towel issues every night we were there. In addition to the above, my husband had to go to the desk twice as his key had been disabled.

Room Tip: Don't be fooled by the bright lobby, nice bar area, and Starbucks kiosk. If you must stay here...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 23, 2014
Dear guest, I am so sorry we did not meet your expectations. Thank you for taking the time to give us your feedback. It based guest comments that we strive for improvement. We value your business and we hope you will try us again the next time you are in Madison. Thank you and enjoy your day---
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Central Wisconsin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 20, 2014

The rooms were comfortable enough, and it's conveniently located off I94 across from East Towne Mall and several restaurants. The posted rate is over $100 for the room we had, didn't feel like that much room - fortunately we paid $68 on hot wire. Currently going through some repairs to the lobby, fixing some pipe damage from winter. Needs some remodeling to the lobby, pool was ok, bar looked like fun with the right crowd. Our stay was nice. If I had a choice, for the same money I'd stay at the Sheraton.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 22, 2014
Dear Guest...Thank you for your feedback. I am sorry we did not meet your expectations. We hope that the next time you are in Madison, you will give us another try. We value your business,
Have a great day----
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Rochester, Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 14, 2014

We stayed here over the weekend. First, key card didn't work. Second, room was NOT up to even minimum expectations. There was a bottle cap under the sink. The covers to the 'clean' glasses on the try in the bathroom were off and/or askew. There were strands of hair stuck to the back of the bathroom door. There was spilled coffee all over the desk. The kleenex holder was empty. I had to wash a brown stain off the toilet seat before using it. We pulled the sheets back to sleep and there was a blood stain on my side, right below where it comes up to my face.
In the morning, we spoke with management and listed the issues (not the key card not working because these things happen). She effusively promised us that they would finely detail the room and was horrified at the list of things, especially the blood on the sheet. We came back Saturday night and First, key card didn't work. Second, there was nothing done to the room except the towels picked up and the spread pulled up on the bed. Same sheets, same bottle cap on the bathroom floor, same coffee splotches on the desk, same hair on the back of the bathroom door, no tissues. This was the most disappointing hotel stay I have ever had and I travel a lot.

Room Tip: Stay somewhere else.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 16, 2014
Dear valued guest. I am so sorry we did not meet your expectations. We appreciate you taking the time to give us this feedback. It is based on customer feedback that we strive towards
improvement. We value your business and hope you will give us another try the next time you are in Madison. Enjoy your day---
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 13, 2014

Upgraded my room to the same room on the club floor, not impressed. Although the lobby is very nice and well kept. exiting the elevator onto a floor that was dirty though out, looked like it had not been vacuumed for a long time. Upgraded room was old and dated although relatively clean, please have someone clean all the scuff marks from room doors makes the place look dirtier than it probably is. We ate downstairs at the lobby bar. Very bland chicken sandwich. Only one lady working check-in counter on our arrival long wait after long day. I will provided one good word in that the staff are nice in all areas. Would not stay here again.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 15, 2014
Dear Guest...Thank you for taking the time to offer feedback on your recent stay with us. It is based on costomer comments that we strive for improvement. I am sorry we did not meet your expectations. Your comments will be shared with the team. We hope you will give us another try the next time you are in Madison, We value your business. Enjoy your day...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Top Contributor
66 reviews 66 reviews
66 hotel reviews
Reviews in 53 cities Reviews in 53 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 11, 2014

I stayed here once and wouldn't be coming back. There are much better hotels on the East Side where I now stay. First, it was weird that the pool is right there in the lobby area - so if you are planning on using it, beware that it might be a little too exposed to everyone checking in. But by far the worst thing about the hotel was the bed - I don't remember the last time I had a bed this uncomfortable in a hotel. Definitely not coming back.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 13, 2014
Dear Guest, I am so sorry we did not meet your expectations. Please feel free to contact our General Manager, we would appreciate an opportunity to make this right with you. We value your business. Thank you and enjoy your day....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mountain National Park, Colorado
Top Contributor
100 reviews 100 reviews
49 hotel reviews
Reviews in 49 cities Reviews in 49 cities
131 helpful votes 131 helpful votes
1 of 5 stars Reviewed July 8, 2014

First, the good. Location -- across from East Towne Mall and the bus. East Towne has a lot of chain restaurants and is a smaller indoor mall. There is an airport shuttle offered. Now to the bad.

This hotel ranks as the worst I have ever stayed in. My room had mold on the ceiling, woodwork and on the curtains. The carpet was randomly vacuumed and worn. The lamp bulbs had lots of dust on them as did the room itself. Cleanliness, as well as service, is not a priority at this hotel. The entry area is your first indication that something is amiss with this place. The front desk staff has a no can do attitude. I informed them of the problems with my room and they had a nonchalant attitude and said they would call maintenance. When the maintenance person said my room needed to be changed immediately the front desk person said oh well we don't have any rooms available. Thank goodness the maintenance guy has a heart of gold and fantastic customer service skills -- he got my disgusting room changed, in a matter of minutes, to another one which was a little bit better than the first one but not by much. I would not recommend this hotel.

Room Tip: Choose a different hotel -- many others to pick from.
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  • Stayed June 2014, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 9, 2014
Dear Guest, I am so sorry we did not meet your expectations. We would appreciate an oportunity to make this right with you. Please feel free to contact the General Manager at your convenience. We value your business. Have a great day....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 63 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Official Description (provided by the hotel):
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza

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