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“Nice Hotel, expected more” 3 of 5 stars
Review of Crowne Plaza Hotel Madison

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Crowne Plaza Hotel Madison
3.5 of 5 Hotel   |   4402 E Washington Ave, Madison, WI 53704   |  
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Ranked #44 of 64 Hotels in Madison
Central Wisconsin
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
“Nice Hotel, expected more”
3 of 5 stars Reviewed July 20, 2014

The rooms were comfortable enough, and it's conveniently located off I94 across from East Towne Mall and several restaurants. The posted rate is over $100 for the room we had, didn't feel like that much room - fortunately we paid $68 on hot wire. Currently going through some repairs to the lobby, fixing some pipe damage from winter. Needs some remodeling to the lobby, pool was ok, bar looked like fun with the right crowd. Our stay was nice. If I had a choice, for the same money I'd stay at the Sheraton.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 22, 2014
Dear Guest...Thank you for your feedback. I am sorry we did not meet your expectations. We hope that the next time you are in Madison, you will give us another try. We value your business,
Have a great day----
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
    69
    91
    78
    48
    38
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
Rochester, Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 14, 2014

We stayed here over the weekend. First, key card didn't work. Second, room was NOT up to even minimum expectations. There was a bottle cap under the sink. The covers to the 'clean' glasses on the try in the bathroom were off and/or askew. There were strands of hair stuck to the back of the bathroom door. There was spilled coffee all over the desk. The kleenex holder was empty. I had to wash a brown stain off the toilet seat before using it. We pulled the sheets back to sleep and there was a blood stain on my side, right below where it comes up to my face.
In the morning, we spoke with management and listed the issues (not the key card not working because these things happen). She effusively promised us that they would finely detail the room and was horrified at the list of things, especially the blood on the sheet. We came back Saturday night and First, key card didn't work. Second, there was nothing done to the room except the towels picked up and the spread pulled up on the bed. Same sheets, same bottle cap on the bathroom floor, same coffee splotches on the desk, same hair on the back of the bathroom door, no tissues. This was the most disappointing hotel stay I have ever had and I travel a lot.

Room Tip: Stay somewhere else.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 16, 2014
Dear valued guest. I am so sorry we did not meet your expectations. We appreciate you taking the time to give us this feedback. It is based on customer feedback that we strive towards
improvement. We value your business and hope you will give us another try the next time you are in Madison. Enjoy your day---
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lethbridge, Canada
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 13, 2014

Upgraded my room to the same room on the club floor, not impressed. Although the lobby is very nice and well kept. exiting the elevator onto a floor that was dirty though out, looked like it had not been vacuumed for a long time. Upgraded room was old and dated although relatively clean, please have someone clean all the scuff marks from room doors makes the place look dirtier than it probably is. We ate downstairs at the lobby bar. Very bland chicken sandwich. Only one lady working check-in counter on our arrival long wait after long day. I will provided one good word in that the staff are nice in all areas. Would not stay here again.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 15, 2014
Dear Guest...Thank you for taking the time to offer feedback on your recent stay with us. It is based on costomer comments that we strive for improvement. I am sorry we did not meet your expectations. Your comments will be shared with the team. We hope you will give us another try the next time you are in Madison, We value your business. Enjoy your day...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Top Contributor
76 reviews 76 reviews
75 hotel reviews
Reviews in 59 cities Reviews in 59 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 11, 2014

I stayed here once and wouldn't be coming back. There are much better hotels on the East Side where I now stay. First, it was weird that the pool is right there in the lobby area - so if you are planning on using it, beware that it might be a little too exposed to everyone checking in. But by far the worst thing about the hotel was the bed - I don't remember the last time I had a bed this uncomfortable in a hotel. Definitely not coming back.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 13, 2014
Dear Guest, I am so sorry we did not meet your expectations. Please feel free to contact our General Manager, we would appreciate an opportunity to make this right with you. We value your business. Thank you and enjoy your day....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mountain National Park, Colorado
Top Contributor
105 reviews 105 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
150 helpful votes 150 helpful votes
1 of 5 stars Reviewed July 8, 2014

First, the good. Location -- across from East Towne Mall and the bus. East Towne has a lot of chain restaurants and is a smaller indoor mall. There is an airport shuttle offered. Now to the bad.

This hotel ranks as the worst I have ever stayed in. My room had mold on the ceiling, woodwork and on the curtains. The carpet was randomly vacuumed and worn. The lamp bulbs had lots of dust on them as did the room itself. Cleanliness, as well as service, is not a priority at this hotel. The entry area is your first indication that something is amiss with this place. The front desk staff has a no can do attitude. I informed them of the problems with my room and they had a nonchalant attitude and said they would call maintenance. When the maintenance person said my room needed to be changed immediately the front desk person said oh well we don't have any rooms available. Thank goodness the maintenance guy has a heart of gold and fantastic customer service skills -- he got my disgusting room changed, in a matter of minutes, to another one which was a little bit better than the first one but not by much. I would not recommend this hotel.

Room Tip: Choose a different hotel -- many others to pick from.
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  • Stayed June 2014, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 9, 2014
Dear Guest, I am so sorry we did not meet your expectations. We would appreciate an oportunity to make this right with you. Please feel free to contact the General Manager at your convenience. We value your business. Have a great day....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 7, 2014

Thought I had posted this review previously, but overlooked it. This is about our a stay in 03-2014. Overall room was nice. Stayed during winter and room had almost no heat, likely due to our rooms location directly by the elevator lobby. Room seemed to draw all the cold air from lobby, under gap at bottom of door into the room and room was uncomfortably cold during the evening hours. I recommend hotel only because this would not be a problem during the hot summer period but was awful during our stay in March. Also staff was friendly. Room and bedding was very clean and comfy, but having such a chill all night took any and all enjoyment out of stay. Furniture was a little worn and curtains were hard to keep closed to keep out early morning light. Bath was very clean, and water was hot and powerful even on the 6th floor, but tub did not drain and room never had any facial tissues restocked. Breakfast buffet was out of most items and went to local restaurant up the street for breakfast. Good lighting in parking lot and felt safe in and out of hotel. Overall an acceptable stay and would stay again.

Room Tip: ask to be located away from elevators and ice machine
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 9, 2014
Dear Guest, Thank you for your feedback. We apologize that your stay did not meet all expectations. We would appreciate an opportunity to make this right with you. Please feel free to contact the General Manager at anytime. We value your business. Have a great day...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Iowa
1 review
1 of 5 stars Reviewed July 4, 2014

Today the pool was very dirty at the bottom and it appeared there was a cardboard applicator of some sort lying on the bottom. We have stayed numerous years this was the first the stay did not feel very clean.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review, July 8, 2014
Dear Guest. We apologize that you had a poor experience at our hotel. We would appreciate an opportunity to make this right with you. Please call the hotel direct and ask for the General Manager. We value your business. Have a great day...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 64 Hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza

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