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“Great customer service” 4 of 5 stars
Review of Baymont Inn & Suites Madison West

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Baymont Inn & Suites Madison West
2.5 of 5 Hotel   |   8102 Excelsior Drive, Madison, WI 53717   |  
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Ranked #41 of 63 Hotels in Madison
Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great customer service”
4 of 5 stars Reviewed May 23, 2010

Stayed here with our soccer team and for the most part had a very good stay. All of the staff was great and couldn't have been more helpful. Pool area was nice and big which was nice for a large group of boys. The standard rooms were fairly small and double beds seemed small too. King size bed rooms were very nice. There were several teams staying there and if you weren't there with a soccer or lacrosse team I'm sure it wasn't a very relaxing stay. LOTS of kids running around! Make sure to have the staff explain the heating/cooling system to you and watch for the safe charge on your bill. They will take it off if you ask.

  • Stayed May 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review, May 24, 2010
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. We truly value your opinions and again Thank-you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Madison, Wisconsin USA
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 19, 2010

Arrived later evening. On duty clerk seemed "hurried" and non-attentive to detail. Room "key" would not work, causing long walk back to counter to get a set that would. Then, toilet wouldn't work. Another long walk back to counter for a new room. New room fridge non-functional, and making continuous "clicking sound." I disconnected same. Popcorn usually provided in bar -- popcorn machine shut down. Didn't like the hidden "room safe" charge, which was reversed without problem. Room was immaculate however, nicely furnished, good bed, excellent shower. I will return, but would hope these small frustrations would not happen.

  • Stayed May 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review, May 24, 2010
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. We truly value your opinions and again Thank-you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Delton
1 review
2 of 5 stars Reviewed February 21, 2010

Very frustrating. Key card didn't work for room entry. Second key card worked on room but not on outside entrance door. Light switch for vanity area wouldn't work. Clerk finally able to turn it on after beating on it. Heating system beyond logic. Shower knob broken(couldn't stop shower and difficult to get it on) and faucet very difficult to turn off. My husband scalded himself trying to turn it off. We wrote a letter to the hotel regarding these issues and did not receive a response or an apology. On the positive, the staff was very helpful and friendly. The rooms were clean. We have stayed in Madison since and will be staying again next week and will not stay at the Baymont.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, Manager at Baymont Inn & Suites Madison West, responded to this review, March 4, 2010
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. We truly value your opinions and will get these problems fixed. Thank-you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Death Valley National Park, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 4, 2010

We've been staying on-and-off at the Baymont West for a few years as mainly a couples getaway in order to relax and use the pool, sauna and whirlpool. In fact,we've told many of our friends about it and recommended as a great getaway or inexpensive place to stay while in Madison. Although we've enjoyed most of our stays, I can no longer recommend this as a weekend getaway anymore. The past few weekend stays were marred by parties going on in the pool area where non-hotel guests were somehow able to attend turning what should have been a fun poolside experience into chaotic, stress fest. The last stay involved a kids birthday party where at anyone time there were 30-40 kids(36 kids at 5:30pm by my count) left mostly unattended around the pool area, running down the hallways, slamming doors and basically being, well, kids. Many of the children were brought by parents who were not even staying in the hotel and were there just for the party that was setup at banquet tables in the pool area. The pool area became a loud, over-crowded mess that was hardly enjoyable unless you were 12 years old or just acted like it.
Our other recent visits coincided with milder pool-gatherings but again had non-hotel guests coming in and using the facilities and again the kids were unsupervised. Since the pool is open til 11pm, there is still a lot of noise coming up and down the hallways until then. If the hotel had an 'adult swim' time set up then this might not be an issue but as it is I think it's unfair to to other paying guests who want to use the pool area (or the rest of the hotel) peacefully.
The Baymont West is still an inexpensive place to stay and a good value although it's not as well maintained as it used to be: trashy parking lot, leak-stained ceiling, dirty whirlpool, broken clothes peg on bathroom door on our last visit which saddens me as when we first started staying here the place was much nicer. The staff has been friendly and helpful in our past experiences and the location is right off the Beltline so you're pretty close to most things in Madison. In the past, our weekday stays were pleasant but, alas, the weekends seem to be out of control.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, Manager at Baymont Inn & Suites Madison West, responded to this review, February 8, 2010
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. We truly value your opinions and again Thank-you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 28, 2010

It's inexpensive and no frills. The exposed brick walls between the rooms indicated that you weren't going to hear the neighbors. The decor wasn't anything to get excited over, but it was reasonably clean. I wouldn't want to stay there more than one night. It's a place to crash on a road trip and that's about it.

A plus is that the front desk staff were incredibly friendly.

  • Stayed August 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, Manager at Baymont Inn & Suites Madison West, responded to this review, February 8, 2010
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. We truly value your opinions and again Thank-you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Alabama
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2009

Usually, I think of Baymont as an inexpensive lodging with adequate facilities. The Madison, Wisconsin Baymont Inn and Suites on Excelsior Drive went way beyond that. In adition to a quite, comfortable guest room, it also provides an indoor pool, spa, exercise room, game room, and restaurant. The desk personnel and cleaning personnel were also friendly and helpful.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review, October 13, 2009
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. We truly value your opinions and again Thank-you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LaCrosse,WI
1 review
5 of 5 stars Reviewed October 10, 2009

We stayed here to visit some friends in Madison. They let our friends come in and use their pool with us! It was so much fun. The customer service was great. I needed directions and the lady at the front desk happily gave them to us. Breakfast was good too.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review, October 12, 2009
Thank you, for your recent comments about the Baymont Inn & Suites Madison West. Thank you for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Madison West

Address: 8102 Excelsior Drive, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Madison West 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Baymont Inn is the best hotel value, whether traveling for business or pleasure. Located one hour from Milwaukee, WI and two hours from Chicago, this Madison WI hotel is just minutes from downtown, WI State Capitol, University of Wisconsin Madison, UW Madison campus – Camp Randall Stadium, the Kohl Center, Monona Terrace Convention Center, the Alliant Energy Center, and many more destinations. The Baymont Inn and Suites Madison WI offers lodging with free wireless high speed internet access along with free airport shuttle transportation to/from the Madison, WI Airport ... more   less 
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Also Known As:
Baymont Inn And Suites Madison West
Baymont Inn & Suites Madison West Hotel Madison
Baymont Inn Madison West
Madison Baymont Inn

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