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“Comfortable and clean” 4 of 5 stars
Review of Baymont Inn & Suites Madison West

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Baymont Inn & Suites Madison West
2.5 of 5 Hotel   |   8102 Excelsior Drive, Madison, WI 53717   |  
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Ranked #41 of 63 Hotels in Madison
Wheaton, IL
Top Contributor
97 reviews 97 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
34 helpful votes 34 helpful votes
“Comfortable and clean”
4 of 5 stars Reviewed February 17, 2014

The Baymont provided a clean and comfortable winter stay in Madison. The room was clean, the bed was comfortable. I enjoyed the indoor pool and hot tub. The breakfast is adequate for those with kids, my preference is to go out and get a full breakfast. The room was priced right and for those traveling on a budget, I would recommend the Baymont.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, Manager at Baymont Inn & Suites Madison West, responded to this review, February 18, 2014
Dear Johny,

Thank you for sharing your Baymont Inn & Suites experience with a TripAdvisor community. I am glad to hear that you found your room comfotable and that your overall stay was enjoyable. We hope to see you soon. Thank you and have a great day!

Kind Regards,

Anna Kim
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

403 reviews from our community

Traveler rating
    108
    130
    87
    53
    25
See reviews for
125
67
31
138
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2014

The guy who checked me in seemed friendly but was preoccupied and that was rude and annoying. I also stood at the front desk for several minutes with no one there to check me in. This hotel is not bad but not great and definately not a 2.5 star! I booked this on priceline express deals and it was listed as a 2.5 star, boo to that. It has older hotel smell if you get me and it really needs to be updated. Free parking, breakfest and wi-fi is not a bad deal. I would say all and all not the worst deal and for one night its a great deal. I would stay again at the same price.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review, February 21, 2014
Hello PerryLaur

Thank you, for your recent comments on Trip Advisor about the Baymont Inn & Suites Madison West. I am very sorry for the service you received when you were checking in. I can promise you next time your service will be much better. Again thank you for you comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison
1 review
3 of 5 stars Reviewed February 12, 2014

Maid did not replenish room two days in a row. Forgot towel, bath mat, washcloth, coffee cup. fan cover in bathroom hanging down.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, Manager at Baymont Inn & Suites Madison West, responded to this review, February 13, 2014
Dear Miles,

Thank you for writing a review on TripAdvisor. I apologize that you didn't have a good experience at our hotel. Did you by any chance have a "Do not disturb" sign on your door, because housekeeping is not allowed to go in to room if it is. I am so sorry that the fan cover was hanging from the room. I will let the housekeeper know about your review and we will have to do a better job. I know this doesn't help you, but it sure will help the next guest. I hope that you will consider coming back to Baymont Inn & Suites. Have a good night, Miles.

Kind Regards,

Anna Kim
Assistant General Manager
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Osceola
1 review
3 of 5 stars Reviewed January 31, 2014

The friendly service began at the front desk and continued throughout our stay. The cocktail hour(s) and great pizza was unexpected but very much appreciated. We will definitely come back to stay.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontmw, Manager at Baymont Inn & Suites Madison West, responded to this review, February 5, 2014
Dear Gail,

I would like to thank you for taking the time to provide your feedback on your recent stay at the Baymont Inn & Suites. I am very pleased to hear your positive comments regarding your stay; friendly staff and our complimentary happy hour with pizza for wyndham members. I will be sure to pass your kind words to my staff. Once again thank you for your comments and we look forward to welcoming you back soon.

Kind Regards,

Anna Kim
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Madison West

Address: 8102 Excelsior Drive, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Madison West 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Baymont Inn is the best hotel value, whether traveling for business or pleasure. Located one hour from Milwaukee, WI and two hours from Chicago, this Madison WI hotel is just minutes from downtown, WI State Capitol, University of Wisconsin Madison, UW Madison campus – Camp Randall Stadium, the Kohl Center, Monona Terrace Convention Center, the Alliant Energy Center, and many more destinations. The Baymont Inn and Suites Madison WI offers lodging with free wireless high speed internet access along with free airport shuttle transportation to/from the Madison, WI Airport ... more   less 
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Also Known As:
Baymont Inn And Suites Madison West
Baymont Inn & Suites Madison West Hotel Madison
Baymont Inn Madison West
Madison Baymont Inn

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