We decided to stay at this hotel because we remembered it from when it was first built. This trip we hoped the experience would be similar. Unfortunately, this was not the case. This facility is in need of some updating and maintenance. Some of the maintenance items I am referring to are not costly. They include replacing and repairing grout, cracked tiles, and regularly touching up high use areas with paint.
The reception staff was pleasant and helpful.
We had a pool side room because swimming was a priority for our grandson, however the pool is small and lacked in the quality we remembered. The deck is plagued by chipping paint which finds its way to the pool. The deck surface is very slippery in places and we observed several guests slip. The pool was cleaned everyday and prepared for guest use, but this effort did NOT solve the chipping and slipping issues. Our grandson did enjoy the pool most of the time.
Because the pool was small, one could only enjoy access when all patrons behaved appropriately and were willing to share the facilities. Regrettably, on our last night, a family consisting of two adults and five children invaded the pool and drove several other families including us away. This is not the fault of the hotel management, but management is responsible for the well being and comfort of all patrons, and should consider posting rules that can be enforced to ensure the enjoyment of all pool users
During peak pool use by guests, a hotel employee with more than six guests filled this pool which has trouble accommodating more than 15 users. Based upon the time of day and heavy patron pool use, I question the timing of employee use.
The hot tub was horrible because the jets are so strong waters bubbles more than a foot over the tub's edge, and the chlorine so powerful that the it makes the spa mpossible to use when jets are on.
The room was moderately priced and we expected some of the amenities to be minimized.
Listed are the things that are inexcusably missing:
1. Rooms should be vacuumed everyday, regardless of the length of the stay.
(There were used tissues behind one of the headboards, visible to anyone who pulled
pulled back the bed.)
2. Clean sheets only look clean when they are laundered properly. Stains on sheets need to
be removed or the sheets need to be discarded. (No one likes to share another patron's
stains. The knowledge that the linens are clean, does not minimize the psychological
effect left when the towels and bed linens are not their pristine best. Inexcusable!!!)
3. Bathrooms and vanity areas should be scoured clean and disinfected daily. This is a
health issue, and should be treated seriously. Drains should be periodically cleared.
Obviously these tasks were not done in our room. They are a must! No exceptions. One can excuse older rooms, but not cleanliness. The time it takes to do a job well pays off in the long run!! While cleanliness means different things to different people, particularly in different geographical areas, top management, not down line employees should set the standards to be adhered to.
Breakfast options were adequate. One does not expect gourmet breakfast in this setting, but what one does have a right to expect is quality and adequate amounts. Poor planning resulted in running out of most popular breakfast choices. The depletion of breakfast items was intensified by two hotel employees who obviously invited several family members to have an early breakfast with them. When the two women finished gathering food, the supply of cereal and eggs was depleted for the day. Paying hotel guests arriving after that time were deprived of the option to choose those items. (I am aware of other hotels that allow employees to take home left over perishable items once the breakfast bar is closed for the day, and I see nothing wrong with that. What happened here is something different.)
I am sure that it will be sometime before we return to the area, but when we do, we will certainly look to other accommodations simply because of the cleanliness issues. .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.