Cortez was not the highlight of our 3 week road trip. The only reason we stayed in this hotel was
because it was close to Mesa Verde,a place I have always wanted to see, and Durango. When we arrived, we found it to be a very lovely property. When we opened the door to our room, it STUNK of cigarette smoke. They said it was a non-smoking property. The restaurant availability was not so great either. Instead of 3 days, we stayed 2. The breakfast was not too bad.
Make sure it does not smell like cigarette smoke.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SedonaSoul1553!! What a bummer! When we became a 100% non-smoking & 100% Pet-Free, we knew it would be hard to prevent people from smoking in our now “smoke free” property. The only way we have been able to fix this is to charge anyone who smokes in one of our rooms $150.00. It is part of what all guests sign at check in. We then aggressively clean and disinfect the room. Usually our Housekeepers will catch this before you walk into a gross room. I am sorry that we did not catch this one. I have charged this fee probably 20 times in the last year and a half. We take it very seriously and appreciate that it is important to you too! I wish we had more restaurants here too, I think everyone does. Did you try Koko’s Friendly Pub & Grill or Shiloh’s Steak House; those are both Great places to eat! Thank you so much for acknowledging the Good & the Bad. I would love to have another chance at getting you in a room where a prior guests did not smoke. I am truly sorry you had such a bad stay that you cut your trip short, ugh, I really let you down and I wish I could give you another day somehow, or a better memory of your stay with us. I promise we will be all the more aggressive about the smoking issue to prevent someone else from having a sucky experience. Thank you for the kind words about our property and the breakfast, it means a lot to us. Btw, I love your name! Sedona has got to be one of the most beautiful places in the entire world. Thank you for taking the time to let us know what’s up and share your thoughts with the travel community. I hope to see you here again for a second chance and being a great experience!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.