My husband and I stayed with our five children (ages 7-17) at Days Inn during our Hot Springs excavation trip -- two rooms for three nights. We chose Days Inn because of its lakeside location, free continental breakfast, fair reviews, and the competitive rates in this price range.
Check in was quick and painless. We were given two adjacent rooms in building "C". The grounds and lobby were modest but clean and orderly.
However, my heart dropped in my chest as soon as we walked into our first room. The AC had not been turned on (we reserved our rooms two weeks in advance), and it was simply stifling inside.
I opened the mini-fridge to store the cold drinks we'd brought with us and discovered the fridge was broken. I picked up the phone to call the front desk about it and discovered the telephone did not work either. A working room-to-room phone was essential to us, as half of our family was staying in one room and half in the other, so my husband made the short drive down the hill from building C to the lobby to take care of it (and to ask for an iron and ironing board, since one was not provided in the room).
We were promptly transferred to a new room one door down, which was all right, but less convenient than our family being in adjacent rooms. The new room was better -- all appliances worked fine, but again, the AC was off, and the room was like a sauna.
Once we settled in, however, we grew comfortable. Just about everything was clean and orderly.
Continental breakfast was important to us and one of the primary reasons I chose Days Inn. The posted hours for breakfast are from 7 AM - 10 AM.
The first morning, breakfast was satisfactory. Offerings were bagels, danishes, fruit, toast, cereal, fruit juices, and coffee. The bar was well stocked, so my entire family ate to our fill. We also chose to take our meal on the patio outside so we wouldn't disturb the other guests in the tiny breakfast area.
The second morning, however, the breakfast line was almost entirely cleaned out by the time we got there at 9:00. I was very disappointed about that, since the posted hours extended to 10:00, and I was confident the staff had more breakfast items stocked in the back. All that was left were two apples -- certainly not enough to feed our family. So, we ended up going elsewhere to buy a breakfast that was supposed to be covered.
The pool area was clean and orderly. The water seemed to be well maintained.
Overall, I'd say Days Inn in Hot Springs did not meet our minimum standard for service. The price was right, but we've decided we'll pay more next time to stay in a hotel with more dependable amenities.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.