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“Excellent hotel but horrible parking!!” 3 of 5 stars
Review of Embassy Suites Hot Springs

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Embassy Suites Hot Springs
3.5 of 5 Hotel   |   400 Convention Blvd., Hot Springs, AR 71901   |  
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Ranked #4 of 41 Hotels in Hot Springs
Certificate of Excellence 2014
GreenLeadersBronze level
Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Excellent hotel but horrible parking!!”
3 of 5 stars Reviewed June 27, 2014

This hotel is without doubt the nicest hotel in Hot Springs. We enjoyed our stay @ this property while visiting this beautiful town. However parking is absolutely horrible!!! Due to the hotel being attached to the town's convention center, the hotel's parking is combined with the convention center. This makes locating a parking space virtually impossible!!
The hotel needs to build a parking garage specifically for their guests!! Parking was a huge inconvenience for our family!!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 30, 2014
Thank you for staying with us and thank you for the review. We are very pleased that you enjoyed our hotel and we appreciate your comment about us being the nicest hotel in Hot Springs. We are sorry that parking was difficult during your stay. Occassionally some big events or multiple events can consume a lot of the available parking. Please keep in mind that we do offer valet parking that you might consider on one of the occassions that big events take up a lot of parking. The convention center is planning some additional parking on their west end which should mean less demand for parking on their east side ( the side the Embassy Suites is) Thank you again for the feedback.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Justin, TX
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 27, 2014

This was our last hotel on a 10 day motorcycle trip from TX to NC and back. 10 states in 10 days, 3,000 miles. It should have been the nicest hotel? It was certainly the most beautiful. But the service was comically bad.
We tried to check in at 5:30pm . . . but our room wasn't ready. They told us 30 minutes, but at 6:00 our room STILL wasn't ready. As an apology, Olivia at the front desk offered us 4 free drinks from the bar? But we don't drink - several of us are in recovery. She had nothing to say to that, and no other offer either.
Hey, but we could maybe go up to the spa, get massages while we wait? So I go back up to the desk and ask for a spa menu. Chris doesn't have one, but he suggests that I go up to the spa on the second floor and get one myself. Thanks for your help, Chris. So yes, I do go up to the spa on the second floor to get my own spa menu . . . but the spa is closed, doors locked, and the lettering on the door clearly states that they close at 4:00 on Sundays. The spa closed 2 HOURS before Chris sent me up there. The spa was closed before I even arrived at the hotel.
So we leave . . . go walk around Hot Springs, and have a truly delightful meal at Granny's Kitchen. When we get back to the hotel around 8:30, Chris meets us at the desk as we're attempting to check in, again. He apologizes for sending me up to the closed spa, but justifies it by saying that the spa "closed early" that day, and "no one had informed" him. Seriously? I was so completely stunned by his lack of responsibility (just an "I'm sorry" would have been better.) that I just walked away.
We FINALLY get to our room to find 2 of the SMALLEST "queen-sized" beds we've ever seen. We clearly stated that 4 adults were staying there, but there were only 3 towels in the bathroom, we had to call for more. There was only enough coffee for 2 people, so we had to call for more of that too.
Do yourself a favor . . . stay somewhere else.

Room Tip: all the rooms open up onto the atrium, so they are all loud all night.
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  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 30, 2014
We are very sorry that we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry that we let the ball drop. We are always looking for ways to improve our guest experience and we will certainly use your experience in our training activities. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We are also very sorry you were unhappy with the size of our full size beds. We understand they are not queen size and I am sorry if there was a miscommunication in that regard. Thank you again for your valuable feedback. If you are ever in our area again I hope you will consider giving us another chance so that we may provide you with the level of service you expect and deserve.

Sincerely,

Kurt Schatzl
General Manager
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Washington, DC
1 review
5 of 5 stars Reviewed June 26, 2014

The housekeeping staff at this hotel are AMAZING!! I accidentally left an expensive watch in the room upon checkout and housekeeping turned it in to the Lost & Found and when I called, they mailed it back to me at my home. They should be highly commended for their honesty and professionalism!!!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 30, 2014
Thank you very much for posting such a nice review on TripAdvisor. Our housekeeping team works very hard and it gives me great pleasure to see them recognized for their outsdanding effort and for the importance their role is in taking care of our guests before, during and after their stay. Thank you again and we hope to be of service to you again in the near future.

Sincerely,

Kurt Schatzl,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 25, 2014

Once again, I was not disappointed in this great hotel chain...our room was very nice an comfy, the staff was always help (tell David I said Hello!), my grandkids totally enjoyed the pool and complimentary breakfast each morning...Keep doing what you're doing! Enjoyed my three night stay!

Room Tip: The pool is on the second floor if you have children!
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 28, 2014
Thank you for once again choosing Embassy Suites. We are very glad that you enjoyed your 3 day stay with your grandchildren and we appreciate your sharing your positive experience on TripAdvisor. We also pleased that your grandchildren enjoy the pool and the complimentary breakfast and we are pleased that your suite was nice and comfortable. We hope to be of service to you again in the near future.

Sincerely,

Kurt Schatzl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avoca AR, United States
1 review
5 of 5 stars Reviewed June 23, 2014

I really enjoyed my stay at this Hotel. The room was clean the service was great. I specifically enjoyed the Complimentary breakfast and the evening Manager Reception. The staff was very friendly, polite and helpful. I would recommend this stay to any of my friends and family.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 27, 2014
Thank you for taking the time to share your comments on TripAdvisor. We are very pleased that you very satisfied with all aspects of your stay and that you indicated that you would recommend our hotel to your family and friends. Thank you also for sharing specific comments about your clean suite, our free breakfast, our complimentary evening reception and our friendly and poilite staff. Our team will be very excited to see this nice review. Thank you again and we hope to be of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed June 20, 2014

I expect this is one of the nicer hotels based on what we saw in the area. Conveniently located 5 min walk to promenade, Bath House row and the National park. Free breakfast and the evening reception where nice, as is customary at Embassy Suites.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 25, 2014
Thank you for staying with us and thank you for sharing your excellent getaway on TripAdvisor. We are pleased that you enjoyed our convenienent downtown location and our free made to order breakfast and complimentary evening reception. We look forward for an opportunity to be of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 17, 2014

The hotel is very nice, but the rooms are too hot at night to be comfortable. I lowered the thermostat, but the temperature never changed. I booked 3 rooms for this trip, and the guests in those rooms complained that they were also unable to sleep well because the room was hot.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 18, 2014
Thank you for staying with us recently while attending a conference in Hot Springs and thank you for the review. We do appreciate the feedback. I am sorry that your suite was too warm. Typically our Air Conditioning system is very reliable and if a particular unit is not cooling properly, the situation can be remedied quickly. I am sorry that we did not resolve the issue for you. Our AC units blow 54-55 degree air and our guests have control of the temperature. Please be sure to let us know if you should ever have trouble of any kind in the future and we will be sure to the issue as quickly as we can.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hot Springs

Address: 400 Convention Blvd., Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hot Springs
#3 Romantic Hotel in Hot Springs
#4 Business Hotel in Hot Springs
#4 Family Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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