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“Leisure stay at Embassy The rooms were comfortableSuites Hot Springs” 4 of 5 stars
Review of Embassy Suites Hot Springs

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Embassy Suites Hot Springs
3.5 of 5 Hotel   |   400 Convention Blvd., Hot Springs, AR 71901   |  
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Ranked #4 of 38 Hotels in Hot Springs
GreenLeadersBronze level
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Leisure stay at Embassy The rooms were comfortableSuites Hot Springs”
4 of 5 stars Reviewed June 3, 2013

Hotel is well-located next to the convention center close to Cental Ave where there is a wide selection of restaurants, Art Galleries and the Baths.... The rooms were comfortable - a little noisy when a lot of people were in the Lobby Area ( breakfast location). The "cooked to order" breakfast was a surprise as was the Manager's Evening party but the best part was the helpfulness of the staff.....

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 5, 2013
Thank you for staying with us and thank you for the review. We are glad you had an enjoyable visit and that you enjoyed our helpful staff and our compimentary cooked to order breakfast and evening reception. We look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Bridge City, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 2, 2013

We spent three nights at Embassy Suites and enjoyed our stay immensely. The lobby was nice and fairly grand. The room was very nice, clean, and well appointed, with a comfortable bed. Although I notice in other reviews that parking was a problem, for us it was perfect. We were on a motorcycle trip and trailered our bikes to Hot Springs. We were able to park our vehicles and trailers beside the hotel, and park our bikes at the entrance. We thoroughly enjoyed the excellent breakfast available, which was included with the room. There was an omelet station, as well as eggs, bacon, sausage, biscuits and gravy, potatoes, fruit, cereal, pastries, juices, and much more. We also took advantage of room service a couple of times and found it very good (which is rare for room service menus). I didn't get the opportunity to try out the spa, but I definitely will on my next visit.

Room Tip: Pick a room on a higher floor. The piano music in the lobby is nice, but goes on until about 10:00...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 3, 2013
Thank you for staying with during the recent motorcycle rally and thank you for sharing you positve experience on TripAdvisor. We are very pleased that you had an enjoyable three day stay and that you plan to come back and try out Spa Botanica on your next visit to lovely Hot Springs. I'll be sure to pass on your kind review to our team.

Sincerely,

Kurt Schatzl
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Suffolk, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed June 2, 2013 via mobile

Traveling on PCS orders and although they couldn't get close to the per diem rate we decided to pay the difference and glad we did. Stayed another night and the young man at the desk was able to lower us another $10 so that was great. Free parking great location great breakfast with made to order omelette station and pancakes. Hotel restaurant was great , ESP for kids and the staff was SO super friendly and service was awesome. Very clean laundry room so that was a plus for us. Beds were comfy and we had a lovely view. Kids loved pool & spa, only downside was the tiles are SUPER slippery! Bad choice for the pool area...a little girl slipped & then later on saw an older gentleman fall! But other than tHat awesome time!!!! Would def look out for more embassy hotels if this is an indication. !!!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 7, 2013
Thank you for being our guest and thank your for sharing your experience on TripAdvisor. We are very pleased that your family enjoyed all of our facilities and our friendly staff. Thank you for the comment regarding our pool deck as well. The deck was scrubbed and treated with a slip resistant chemical earlier this week and we will be sure to monitor it so that it is safe as possible for all of our guests. Thanks again for the feedback and thank you for your service to our country.

Sincerely,

Kurt Schatzl
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed June 2, 2013

The staff, the evening happy two hours, the complimentary breakfast and the free shuttle all add up to an outstanding experience. The only place to stay in Hot Springs! It is also close enough to walk to Bath House Row and shopping in the down town area. Several eating and entertainment options are also nearby.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, June 3, 2013
Thank you for sharing your five star review on TripAdvisor. We definately appreciate the time you to share your experience with our future guests. I am glad that your enjoyed our staff, our Complimentary Evening Reception, Complimentary Breakfast and our free shuttle service. Hope for the opportunity to be of service to you in the near future.

Sincerely,

Kurt Schatzl
General Manager
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Memphis
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 30, 2013

This was the best Embassy suites I have stayed at and the one I will measure all others by. Nicest staff, impeccable rooms, and great property! If all Embassy's were like this, I'd never hesitate to book an embassy room again. However, as we soon found out, all properties can differ greatly. Hilton cannot consistently replicate the experience we had at Hot Springs. So recommend a stay here.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, May 31, 2013
Thank you so much for the incredible 5 star review. We really appreciate the time you took to share your experience and we really appreciate your very generous compliments. I will be sure to share your review with our team. We hope you will return soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 30, 2013

This is a nice Embassy Suites, but the parking is very lacking. With the Convention Center nearby, we had to park over a block away all weekend every time we returned to the hotel. Will heavily consider other options on return trips.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, May 31, 2013
Thank you for staying with us and thank you for sharing your experience with TripAdvisor. We do appreciate all the feedback that we receive from our guests. I am sorry that there was not convenient parking during your visit. If we are fortunate enough to have you back please keep in mind that our Bellmen are available to assist with parking. Additionally we do offer a complimentary shuttle to many points including Historic Bath House Row, Oaklawn Racing and Gaming and Magic Springs Water and Theme Park. We have quite a few guests report that once they get here they never get in their vehicle again (and don't have to park again) until it is time to go home.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013

Beds were so comfortable. The suite was large. Two-rooms separated by a door. Bathtub and shower. Kitchen area had a fridge, microwave, and coffee-maker. Not good for tea. Large living room. TV in each room. Couch had some tears, but this didn't bother us.
Quiet bedroom, corner suite, room 920.
The only downside was the constant piano music in the evening from 5:30 until past 9pm. This hampered movie watching in the room.
Large, free breakfasts. Ample evening snacks and free wine and beer.
VERY friendly staff. Excellent massage by Clayton.
I would stay there again. I wish they'd limit loud piano music to 5:30pm - 7:30pm, the time of evening snacks.

Room Tip: I chose a corner room, RM 920, which allowed the bedroom to be very quiet despite the full crowd. Th...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review, May 29, 2013
Thank you so much for being our guest last week and thank you for sharing your experience on TripAdvisor. We appreciate all the feedback we receive and we are always sure to follow up on any shortcomings and happy to consider all of our guest's suggestions. We are very happy that you indicated that you would return in the future. Cascade's Piano Bar currently features live music until 8:30pm on Wednesday and Thursday and 9:30pm on Friday and Saturday. We will definately be sure to ask our musicians to turn the volume down and we also will consider shortening the format and seeing what kind of feedback we get our guest's that enjoy the piano. Thank you also for mentioning the Excellent massage you received in Spa Botanica from Clayton. We will be sure to pass the compliment along. We hope you will return soon and hope that we can earn 5 stars on your next visit.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hot Springs

Address: 400 Convention Blvd., Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hot Springs
#2 Green Hotel in Hot Springs
#3 Romantic Hotel in Hot Springs
#4 Family Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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