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“Very Friendly, clean, cheap... but a bit spartan” 3 of 5 stars
Review of The Austin Convention Hotel & Spa

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The Austin Convention Hotel & Spa
2.0 of 5 Hotel   |   305 Malvern Avenue, Hot Springs, AR 71901   |  
Hotel website
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Hotel amenities
Special Offer
Romance Package
Ranked #17 of 38 Hotels in Hot Springs
Charlotte
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Very Friendly, clean, cheap... but a bit spartan”
3 of 5 stars Reviewed 3 weeks ago

Definitely not a luxury hotel. You get what you pay for. BUT the personnel were superior! Everyone was super friendly, very helpful and cheerful! Kudos especially to the Bell Captain who went out of his way to make us feel welcomed to the city.

Room Tip: room at the very end of the hall was great!
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review, 3 weeks ago
Thank you for taking the time to review us on Trip Advisor. The Austin Convention Hotel and Spa does pride ourselves on our courteous staff. You mentioned the Bell Captain, Leon Johnson, is the ambassador of The Austin with 19 years of service. He is always going over and above to help our guests. Thanks for the great comments. JoElla
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57 reviews from our community

Traveler rating
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    9
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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Hermitage, Arkansas, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 19, 2014

If you are looking for luxury, look elsewhere, but if you're looking for a good, clean, friendly hotel that is budget friendly, then The Austin Hotel is the place to stay. The only drawback for us is that the parking garage is about a block away. The on site restaurant had good food at a reasonable price.

Room Tip: We stayed on the 10th floor which was quiet, room was clean, and the room was spacious.
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review, 3 weeks ago
Thank you for taking the time to review our property during your recent stay in Hot Springs. The Austin Convention Hotel is so centrally located to the downtown area, we are a great place to enjoy Hot Springs. Yes, our parking garage, is about a block from our Hotel. It is free parking and we also offer valet parking for a very nominal charge. The next time you are in Hot Springs, we hope you stay with us. Thanks JoElla
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Billings, Missouri
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed October 25, 2014

A friend and I were making a trip to several Arkansas attractions and spent the night at the Austin Hotel in downtown Hot Springs. We have spent quite a bit of time in Hot Springs and chose the Austin because we like being near downtown but find some of the older hotels downtown to be in need of attention. Unfortunately, the Austin is the same and does not have the history or age of the others. This is a relatively new hotel but the rooms were sort of bare and the bathroom wasn't really too clean. Parking was a block away but we were glad to have our car in a parking garage because of storms that night. The area felt safe and was within easy walking distance of downtown. The two staff members that we met were helpful and friendly. There didn't seem to be too many people in the hotel and it was a Friday evening with a film festival going on. Finding a nice hotel in downtown Hot Springs is just really difficult and none seem to be well maintained. That said, if we decide we have to stay downtown, we will choose a historic property with age and a reason to have difficulty with upkeep.

Room Tip: Some rooms have been recently carpeted so I would ask for that and also for a high floor for a view...
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  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

Just had another awesome experience with The Austin Hotel. From the valet to the front desk, housekeeping to the kitchen staff and the back offices. The banquet facilities were great and set up as requested and the breakfast and lunch buffets were excellent. We will continue booking our events at The Austin!

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review, 3 weeks ago
Thank you so much for taking the time out to review us at The Austin Convention Hotel and Spa. We do appreciate the kind words that you have said about us and our outstanding facility. Please keep coming back and enjoying us in downtown Hot Springs! Look forward to another great stay soon. Thanks JoElla
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Billings
1 review
5 of 5 stars Reviewed October 19, 2014

Room was clean, personnel are outstanding. Friendly, welcoming and extremely helpful. Went beyond the normal duties to assure things were alright.

Breakfast buffet was very nice and the restaurant is quaint.

Close to conference center and they accepted pets.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review, October 30, 2014
Thank you for taking time to review us on Trip Advisor. The Austin Convention Hotel and Spa is a great place to stay while visiting the downtown Historical district on Hot Springs. We are a full service hotel with a full restaurant, a lounge with live entertainment on busy weekends and our Spa in the Park where the thermal waters flow.
We are pet friendly and conveniently located to all there is to do in Hot Springs. We hope you come back and stay with us again soon. Thanks JoElla
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Norfolk, Virginia, United States
1 review
5 of 5 stars Reviewed October 14, 2014

after a rough start to a honeymoon this place saved the day. we had made reservations at panther valley ranch and when we got there no one was there and ads were misleading. we canceled and came to austin and they were very accomadating. the room was nice and clean service was good but most of all jeni's vineyard restaurant was the best! great food at reasonable prices and our waitress Betty was incredible. thank you to staff for saving my butt! wife happy,me happy!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review, October 30, 2014
Congratulations on your recent marriage. The Austin Convention Hotel and Spa is so happy that we made your stay in Hot Springs a pleasurable one. We pride ourselves on taking care of the guest in many ways. If you ever eat breakfast with us, most will have the pleasure of speaking to Betty. She has been taking care of guests in Hot Springs for well over 30 plus years. We hope you come back and stay with us real soon. Thanks JoElla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkesville, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2014

My wife & I stayed here several days for a dog show. The desk staff, housecleaning staff and other personnel were very friendly and professional. Our room was very clean and the location of the hotel made it easy to get to the dog show and other locations. I would have given them a five except that the bed in our room needed to be replaced as the springs made a lot of noise and the bed appeared to have no support as it was super soft. Even with that said we will stay here on our next visit.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review, October 30, 2014
Thank you so much for taking the time to give us a great review. The Austin Hotel and Spa is happy that you had a great experience while staying with us during the Dog Show weekend.
We have been replacing beds as an ongoing renovation project. If the front desk had been informed of the bed issue, we would have moved you to a different room and replaced the bed. Please come back and stay with us in the near future. Thanks JoElla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 38 Hotels in Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Number of rooms: 200
Official Description (provided by the hotel):
The Austin Convention Hotel & Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant and relax in our Spa. We are have made huge progress with our hotel renovations and they continue daily. We take pride in accomodating each guest and We are excited to share that The Austin Hotel placed in the top 3 hotels in our Reader's Choice Awards. ... more   less 
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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