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“A Big Disappointment” 3 of 5 stars
Review of The Austin Convention Hotel & Spa

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The Austin Convention Hotel & Spa
2.0 of 5 Hotel   |   305 Malvern Avenue, Hot Springs, AR 71901   |  
Hotel website
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Hotel amenities
Special Offer
Romance Package
Ranked #14 of 38 hotels in Hot Springs
Hewitt, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“A Big Disappointment”
3 of 5 stars Reviewed October 23, 2012

The Austin Hotel is very convenient to the Convention Center and the historic district in Hot Springs, Arkansas. If you enjoy a "vintage" feel to your hotel, then you'll love The Austin. However, if you prefer a more contemporary hotel with all of the upgrades, then this is NOT the hotel for you. During our stay, there was some renovations/repair taking place due to a broken water line that had flooded several of the floors. The hotel itself is old and needs refurbishing. Some of the rooms still have the old analog televisions. The buffet in the hotel restaurant was clean and well decorated (vintage), but the food was nothing exceptional. Parking is very inconvenient as the hotel. You can pay to park on the street (if you can find a spot) or you can utilize the hotel parking garage; however, it is located a block from the hotel. The hotel staff is very friendly and helpful. Our stay at The Austin was not horrible, but we won't be staying there if we return to Hot Springs at any time in the future.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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182 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
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English first
Maumelle, Arkansas
1 review
5 of 5 stars Reviewed September 13, 2012

I just attended a show at the convention center and stayed at the Austin and was very happy with my experience. The location is great, convenient to the convention center and to downtown Hot Springs. The staff is very helpful and can recommend many things for you to do while there and the check time was short and efficient. My room overlooked downtown and was very comfortable. I would definitely stay there again and would recommend it to anyone.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 23, 2012

The Austin is so convenient to the Convention Center, we stayed there. The price was good, too, as we were there for a convention and got a group rate. While the carpet in our room (508) was new, the hall carpet badly needs replacing. Hopefully it's on their To Do list. Bed was comfortable. I'm not a fan of the new fad of hot, heavy duvets on the beds. A light, washable blanket would be more comfortable and serviceable. Must say the AC worked great, although noisy, which is usual for this type of unit.
The hotel was damaged by a microburst in early August and was still in the process of repair. This would be a good opportunity to renovate and redecorate. The ground floor restaurant (Jeni's Vineyard) feels like something out of the 70's. We had 2-for-1 coupons, so it was reasonable. The food is OK, but nothing spectacular. The waitresses are a hoot! We ate there a couple of times just to interact with them.
Nick at the front desk was very helpful, as were all the front desk staff. However, we'll probably stay at the Embassy Suites next year for this convention.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Location
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Paragould, Arkansas
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 19, 2012

We stayed at the Austin in mid March. We go to Hot Springs every year at that time, but usually rent a large house with friends. This year, we decided to stay at the Austin due to the close proximity to the St. Patrick's Day parade and concert. Never again. The lobby area looks nice, but our room was a dump. There was hair all over the bathroom sink when we arrived and the air conditioner in the room did not work. I called the front desk right away and was told that they would send someone right up to fix it. Our friends were waiting for us to go to dinner, so after about 45 minutes, I called the front desk again to let them know we were going out, and to have the maintenance team come in and fix the a/c while we were out. We returned several hours later to find that the a/c was still out of order. I called the front desk again and the girl I spoke to acted like she had no idea what I was talking about. I requested a room change, but the hotel was completely full due to the holiday. I was getting very frustrated at this point and asked to speak to a manager. Apparently, there was no one in charge in the entire place, but the girl took my number and said she would leave him a message to call the next morning. She finally sent someone up to help. The young man was very nice and apologetic about the situation, but he was obviously not in maintenance. We finally figured out that we could at least turn on the fan to get us through the night and he would send the real maintenance guy in the morning. This temporary fix was better than the alternative of sleeping in the floor in our friends' room across the hall, so we gave up and went to bed. The next morning, we didn't hear from the manager or maintenance, so I called the front desk again. This time, two very helpful maintenance men came up right away with a new unit that they swapped out in a matter of minutes. The two guys that took care of this said they had no idea that there had been a problem the day before because maintenance was never called. I finally got in touch with the manager about our miserable night and he refunded the first nights stay. We would have went elsewhere for the second night, but we had already paid and couldn't find anything else in the area due to the parade and St. Paddy's Day events. I will never stay at this hotel again and would not recommend it to my worst enemy.

Room Tip: Stay at a different hotel.
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
1 review
4 of 5 stars Reviewed August 5, 2012

The building itself is older, but the service more than makes up for it. I had my cat with me, and they made him welcome also. A/C works great! Staff was very friendly and helpful. No waiting at check in or check out.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North Little Rock, Arkansas
1 review
3 of 5 stars Reviewed August 5, 2012

I've been staying at the Austin for several years during the month of July as we attend our annual Holy Convocation meeting. I booked a double for my daughter & myself. When I arrived they had changed my reservation to a King. I asked the desk clerk why, and was told that the air had gone out in a couple of the rooms & they had tagged my reservation with a note..."no doubles available". I checked my reservation two days before I arrived to make sure we had a non-smoking, double and was told yes. A different desk clerk told me that although you might request a certain room...you're not guaranteed what you request. Never heard that before. The ice machine did not work on our floor {10th}. Had to go down to 9th floor for ice.
Comfort Inn and suites looks better for next year.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Richardson, Texas
Top Contributor
255 reviews 255 reviews
33 hotel reviews
Reviews in 78 cities Reviews in 78 cities
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed July 16, 2012

It has been 10 years since I actually stayed in downtown Hot Springs, and the Austin Convention Hotel & Spa hasn't had a thing done to it since then. I was checked in promptly, even though my room wasn't ready at 5:30PM. The front desk switched me to a Queen Single, which happened to be located at the extreme end of the floors (the way the hotel is shaped this makes sense).

The carpet in the main hallway of my floor was dirty, dingy and had stains. The carpet in my room wasn't much better. The furniture was scratched, very old, and not functional. I hadn't seen an old push button phone like was in the room in years.

The bedding was clean, and the bathroom was very clean. Everything in the room screamed 15+ years old. From the chairs, to the cabinets, to the old tub/shower combo. The elevators always had a line, and you cannot take stairs from the lobby up to your floor. The stairwell has alarms on both floor 2, and floor 1 if you are in the stairwell already. It forces you to take the elevator.

The ice machine was rusted, and the floor under the vending machine looked like it hadn't been cleaned in years. My room air conditioner had one setting - A/C high. The thermostat didn't work, so I had to turn the A/C on and off to regulate the temperature in my room. When I asked for maintenance, I was informed that they had already left for the day, and that there was nothing they could do. They did send up the bellboy to make sure I knew how to use the antiquated unit. He was very pleasant and helpful, and agreed that the unit was broken.

The restaurant staff was pleasant and a joy. They were understaffed, and the women that waited on us let us know this right up front. The food was good, and not overpriced like it is usually in a hotel.

I was traveling with friends, and they were underwhelmed with the hotel also. We ended up checking out after one night, and continued on our motorcycle trip the next day.

The hotel is convenient to the tourist trap part of the city. It had free parking in a garage a block down the road.

I would recommend staying at the Arlington - a few more dollars, but a much better facility.

Room Tip: Book at the Arlington down the road.
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  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sarah M, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review, July 18, 2012
Dear Harleyman590,

Thank you for your recent comments. We appreciate all of guest feedback and sincerely do want to know if our guests were not satisfied. Our guest feedback is very helpful and allows us to address any issues.

We have replace half of the carpet within our guest rooms and continue to work on the remainder weekly. The common areas of the hotel will be addressed soon.

Thank you again for your comments and we hope to serve you in the future!

Sincerely,

Sarah McNeese
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 38 hotels in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Official Description (provided by the hotel):
The Austin Convention Hotel & Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant and relax in our Spa. We are have made huge progress with our hotel renovations and they continue daily. We take pride in accomodating each guest and We are excited to share that The Austin Hotel placed in the top 3 hotels in our Reader's Choice Awards. ... more   less 
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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