We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dont stay Here !!!!” 2 of 5 stars
Review of The Springs Hotel & Spa

Save Saved
You added The Springs Hotel & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Springs Hotel & Spa
2.0 of 5 Hotel   |   135 Central Avenue, Hot Springs, AR 71901   |  
Hotel amenities
Ranked #21 of 38 hotels in Hot Springs
Houston, Texas, United States
1 review
“Dont stay Here !!!!”
2 of 5 stars Reviewed August 6, 2012

For a few dollars more stay at the Arlington hotel & spa. Its less than a block away. The Spring Hotel has no porters to help you with your luggage. The carpet in the hallways are raggedy. The refrigertor door in our room would not stay closed and the wallpaper was peeling away. The Spring Hotel had karokee. The Arlington had a live band. We informed the staff of our unpleasant experience and they did nothing to better our stay....

Room Tip: call ahead to see what the hotel offers
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginiawilliams, Manager at The Springs Hotel & Spa, responded to this review, August 17, 2012
Sorry, but no we don't have valet service. The hallway carpets were replaced with new carpeting 4 years ago and none of our hallways have any ragged carpeting. If this guest had called the front desk in regards to any room issues we would have had maintenance take care of them & maybe even moved them to another room. The restaurant in the hotel is leased out to another company and it's their decision on what entertainment they have.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

210 people have reviewed this hotel

Traveler rating
    27
    42
    37
    35
    69
See reviews for
40
62
7
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 20, 2012

This place smells, there is no air conditioner, there is 1 ice machine on the 1st floor, the "fan" in the room only works on 1 speed and that send smelly air all through the room. Trying to get my money back has been a nightmare. Not 1 person there knows what is going on and can or will help with the process. I wanted a nice long weekend of peace from a crappy week at home and it took me 3 steps into the hotel to know that this was a bad choice. I had not seen this site to check it out or I assure all of you that I would have moved on quickly. Just because it is a Historic hotel does not mean it needs to be an smelly, moldy, only updated and nice in the lobby. Staying down on the other end of town by the lake was awesome and much more quiet.

Room Tip: Choose another hotel
See more room tips
  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginiawilliams, Manager at The Springs Hotel & Spa, responded to this review, August 17, 2012
This hotel doesn't smell and we have no mold! We have air conditioning throughout the hotel which is run from a chiller on the roof.. Our 1st floor is the Lobby and no there is no ice-machine located here. If this guest had called the front desk, the maintenance staff would have assisted this guest with their AC problem. But we hope they were happier by the lake where they wanted to be anyway.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houma, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2012 via mobile

This was my second stay here. I love the location but I knew they were doing renovations our first stay so we decided to give it a second chance. Everything still looked the same & they leave a lot to be desired.

Our reservation had been lost so it took almost am hour to get checked in.

The bathroom had been cleaned but the bathtub had not been cleaned properly. There was water stains in the corner of the room & the carpeting is kinda gross.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginiawilliams, Manager at The Springs Hotel & Spa, responded to this review, August 17, 2012
Renovations are not always to be seen - but this year 2012 we've had a new roof put on the hotel in Jan/Feb 2012 - also all the balconies and outside of the hotel was repainted in May/June 2012.
We are sorry this guests reservation got lost. Also, once checked in - if the guest had called the front desk, we would have sent a housekeeper right a way to reclean the bathtub.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2012 via mobile

This hotel has lots of potential, but was disappointing at almost every turn. 

The lobby is welcoming, but then you notice a dirty, stained towel and huge plastic bin (with about 4 or 5" of water) catching leaking water from the ceiling above. Both never mived the entire weekend. Gross! 

The staff at the front desk were friendly, but I didn't get the sense they'd go above and beyond for requests out of the ordinary. For example, we were using their conference room for a meeting and asked for ice two hours prior to the meeting and for the dirty floors to be vacuumed. The desk clerk couldn't guarantee she could make that happen...no one ever came. We did both ourselves. We had paid $500 to use the room all weekend...we didn't think it was too much to ask!

The rooms were average and acceptable. It was mostly clean, but areas like doors and light switches felt grimy. Carpets were stained. Bed was comfortable and linens were nice. Hot water turned scalding when toilets were flushed in adjacent rooms. 

The pool area was nice. Pool was a great size and water was clean. But, just over a brick wall separating the pool from the main hotel was a plunger, brooms, and a ladder that looked like it was just thrown there and hundreds of boxes of flooring tile in view. Strange and made it feel dirty. 

The conference room we used needs some serious updating like the rest of the hotel. We had guests who had brown water drip on them from the ceiling on several occasions during dinner, we saw multiple (alive) cockroaches, and the prep kitchen we had access to was so dirty and had a rotting watermelon inside the refrigerator. No one ever came to help change linens or empty trash (until the caterer showed up who is not responsible for that!). I wish I was making this stuff up. 

The location is this property's saving grace. Within walking distance of everything you need. The rates are affordable, but our overall experience was just sub par. No attention to detail whatsoever. We were excited to go home...not the feeling you want when you're on a road trip/vacation. Good luck! 

  • Stayed July 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginiawilliams, Manager at The Springs Hotel & Spa, responded to this review, August 17, 2012
We have a very friendly staff and they go above & beyond for guests in this hotel.The maintenance crew takes care of the meeting rooms & on this instant they didn't follow through & we apologize for that. The walled area from the pool to hotel is where the Maint. Dept. has to staore certain items as we have limited storage in this hotel.
Nothing drips from the ceiling in the conference room - a new roof was just put on in Jan/Feb 2012. We have pest control company in every month to spray just like any other hotel.
We are sorry it wasn't up to the guests high standards - the the person who booked the room really liked it. We try to do our very best - this time wasn't our best & for that we again apologize.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2012 via mobile

It is probably one of the ugliest buildings I have ever seen. However, I was greeted warmly at the desk. The hotel is showing some wear, but the room was clean and very comfortable. It was no showplace, but I would stay again. It's right at the end of the downtown strip in Hot Springs, so it is very convenient.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texarkana, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2012 via mobile

Spent the weekend in Hot Springs and stayed at The Springs Hotel with my mom and 2 children. Absolutely enjoyed staying here. My kids loved the balcony and the swimming pool. Rooms were big and the beds were comfortable. The staff was very accomidating and friendly! Location couldn't have been any better. We plan on staying here again the next time we come back.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Springs Hotel & Spa, responded to this review, July 10, 2012
We are glad you enjoyed your stay with us. We look forward to seeing you again soon!
-Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 28, 2012

After reading some of the bad reviews we were apprehensive but decided to give the hotel a try. We were pleasantly suprised. The hotel is in need of updating but none-the-less, the rooms were clean and comfortable and out stay was enjoyable. You can't beat the location and there is free parking directly behind the hotel.

Our party had mutiple rooms and we faced both the street and back side. Both sides were reasonably quiet.

Tip: book over the phone, it appears you will get a cheaper rate.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Springs Hotel & Spa, responded to this review, June 29, 2012
Thank you for your kind review. Our staff works very hard to keep our rooms clean & comfortable. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Springs Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Springs Hotel & Spa

Address: 135 Central Avenue, Hot Springs, AR 71901
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 38 hotels in Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Springs Hotel & Spa 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Tingo, Travelocity, Priceline, BookingOdigeoWL, Expedia, Venere and Agoda so you can book your The Springs Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Springs Hotel Hot Springs
The Springs Hotel And Spa
Springs Hotel Hot
Downtowner Hotel Hot Springs

Owners: What's your side of the story?

If you own or manage The Springs Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.