I arrived after dark and am a solo female traveler. First thing I did was ask the friendly staff member if it was safe enough to wander around at night. His response was sure but not too late because a few blocks over it was questionable. Fine, I was tired anyway.
The property itself doesn’t show as much promise as the owners like to think. I’m not paying for potential down the road or for history, I’m paying for a room for a few nights. After dark the place did look sketchy but I do have a sense of adventure. I met a guy who lived 2 doors down from my room, as in, lives in the motel full time. Eclectic atmosphere or not that isn’t generally a sign of good things to come.
My room was well decorated and indeed was charming. The building is old and in need of updating but those things are excusable. However, and this is a HUGE however, the door to the room had a lock in the handle, the kind you turn the center of the knob like an interior bathroom door. The door itself was not solid wood, again like an interior door. These features were obviously original to the property and a sign of better times, 50 years ago. Once inside there was a flip latch attached to a loose door frame. An exterior door with no deadbolt, yay. I am not exaggerating when I say that a drunk could stumble into the door and tear it off the wall.
I didn’t feel safe, simple as that. I did not want to stay, that should be my choice after a simple inspection of the room. It did not meet my needs, sorry.
The front counter guy got the owner for me who apparently lives on property. Although he denied any frustration it was obvious he was insulted by my desire to leave. It’s his actual HOME and I wasn’t impressed, nice... He expressed how it is a very safe area and that he never had any other complaints, everyone likes it there. Well, I am not everyone, thank you. Also, after the clerk warned me the last thing I wanted to do was spend a “relaxing” trip wondering which of them was right.
I did get my spa fees refunded as these had not yet been secured with the spa, fine. However, I was not entitled to a refund for my stay due to their cancellation policy. Here is where I am a bit unhappy. I didn’t cancel last minute, as in, changed my mind and went to Tahiti instead. I did show up in good faith with every intention to uphold my end of the deal. I inspected the room and did not find it to be suitable, which should be my prerogative, picky or not. (I am not) To be fair the owner did offer a different room but honestly it doesn't change the fact that the worker told me the area was sketchy. I did not drive all day just to be a flake upon arrival pal.
I pretended to be okay with everything so I could nope out of there asap. It was obvious the owner was not in a mood to be fair to my side of things and it was very awkward. He was so literally red in the face that I ended up apologizing.
I told them to apply my rain check to the guy who lives there full time, he obviously needed the help. There is no way I would go back. $350 down the drain. I am a budget traveler so the $350 hit to the wallet is not something I would take lightly.
The owner wasn’t the least bit apologetic for ruining my trip. I didn’t have the funds to go elsewhere. Had to crash land at my husbands convention 2 states away after 14 hours on the road. I didn't have the funds or energy to be playing Diva, this place was not what it seemed on it's website. Check my other reviews, I am always fair.
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- Also Known As:
- The b Hotel Hot Springs