We stayed here on a weekend trip to Hot Springs and loved this hotel. It's brand new and extremely clean. Quality materials were used in the construction - lovely tile floors in the bathroom and marble countertops, nice carpeting, etc. It was nicely decorated with neutral colors. The beds were fantastic with good linens and at least 5 soft pillows on each one. The couch was comfortable and I like having a place to sit and relax other than the bed. The room also had a flat screen plasma TV, refrigerator, and microwave.
The kids had a great time swimming in the indoor pool which was a nice temperature. I enjoyed the hot tub although it was a little foamy. Our room was right by the pool but we never heard any noise at all.
Breakfast was good with lots of hot items. It was a little crowded but it was Labor Day weekend. The staff had no trouble keeping food stocked though which is a problem at some places.
We had one problem during our stay which involved a slow drain in the bathtub - called the front desk and let them know. It was fixed when we returned and worked fine after that so I was happy.
We will definitely stay here again on our next trip to Hot Springs!