The service was excellent. Front desk people friendly, also the housekeepers-- they are dressed like medical assistants. The room was clean and nice. We could smell the paint drying. Hot Springs is cool-- temperature cool. The waters are restful. The town is well suited to tourists, but we didn't feel that our pockets were being picked the whole. It is a beautiful place. The mountains and forests are beautiful. The breakfast was excellent one morning and very good on the others.
The most challenging thing about the place is that another place-- Comfort Inn and Suites-- is less than three blocks away. If you're going to either place for the first time, make sure you're not at the other.