My family and I stayed at this hotel for one night after staying at another nearby hotel. Wish that we had stayed here the entire time we were in Hot Springs. Let me say this, don't always listen to some of the negative reviews that are given on the Internet, because if I had, I would have passed up a great place to stay. The young lady at the front desk was so nice, she had very good people communication skills. The rooms were very clean and roomy, housekeeping had done a very good job with the room, they were very quick to assist in any way possible, we asked for extra liening and towels and they did not even hestiate to get them for us. Did not get a chance to check out the indoor pool because we were at the end of our time there in Hot Springs. The next time I'm In Hot Springs, this will definitely my place of stay, would recommend this Hotel to anyone.