This hotel was excellent. After seeing many of the horrible pictures of the many outdated downtown hotels this hotel was as promised....fresh, modern and updated. Plus, the free wifi is a BIG plus :) The front desk staff was very friendly. Check- in and out was very speedy and hassle free. The indoor pool and hot tub are in excellent working condition and well maintained. Fresh towels are available by the pool for use, so you don't need to take a towel from your room. My husband and I had a suite with a hot tub for two. The hot tub appeared to be well cleaned until we turned the jets on and black junk pour out into our water. After making housekeeping aware of the issue, the jets were cleaned out and there were no more issues. Also, we had a few issues with the toilet not flushing properly and low water pressure in the shower. These issues were quickly resolved by the maintenance man and everything was restored to working order. Although, one would except that everything be perfect, we live in an imperfect world and so it was very nice that issues (although inconvenient) were resolved quickly as to not put a damper on our little weekend getaway. Also, the hot tub for two is very roomy, big enough for two not so small people ;) Breakfast was hot and readily available from 7-9 in the lobby. Everything was delicious....especially the waffles. Overall, I would recommend this hotel to friends and family and I will be staying there again on the next visit to Hot Springs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.