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“This hotel is horrific!” 1 of 5 stars
Review of Arlington Resort Hotel & Spa

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Arlington Resort Hotel & Spa
239 Central Ave., Hot Springs, AR 71901   |  
Hotel amenities
Ranked #12 of 38 hotels in Hot Springs
A TripAdvisor Member
“This hotel is horrific!”
1 of 5 stars Reviewed May 9, 2005

We had the unpleasant experience of staying in this hotel on our honeymoon. Not only is the staff rude and unprofessional the hotel rooms are way below any standards. The first room we were put in was very small and dirty looking. I then asked to be moved because this was my honeymoon and this room was substandard. They told us they would move us to a nicer room - the "mineral water room". I thought that this would be an improvement. It was a little bigger but still awful! The only thing that makes this room the "mineral water room" is the fact you get 2 free bottles of water. The bed was awful! It was like sleeping on a concrete block. The floor was scary and one felt as if they were staying at the bates motel. We would have left that night but after driving a little over 5 hours from Dallas we were exhausted. We promptly checked out the next day. I spoke to the manager who didn't seem to care that it was awful. He just said did you go to the bath house and when we said no he said well we will get that cancelled. When getting my car the creepy valet guy drove like a bat out of hell around the corner and said "you guys come back on your anniversary". I think not! This hotel is horrible!! Do not stay here! The clarion on the lake is nicer. We moved there our second night.

  • Stayed May 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Washington, DC
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed March 31, 2005

We booked here instead of heading to Little Rock, thinking we would get a unique experience at a well kept historic hotel, and enjoy the hot springs experience. Boy were we wrong. We checked in okay and the valet told us we could check-in and unload before we had to move our car to the lot; that was where the nice part of the experience ended. My husband looked for a spot in the lot to find it packed; he almost didn't find a spot until he noticed the hotel's nearbyh garage, an unlit broken down building. I noticed the need for repainting and repair to the crown moulding in the hallway right away. While the hallway was quiet, the room itself was inexpelicably loud due to the TV on in the room next door. The bathroom has not been updated for decades, so it was cramped, worn down and loud enough to disturb anyone's sleep. The toiletries provided smelled AWFUL, like some kind of industrial kitchen and bath cleaner.

One night on the mattress in our room gave us good reason to need a spa the next morning. Both my husband and I had been in various hotels, driving since Sacramento, but waking up from this night we both had sharp pain in our backs and felt awful. We both got interrupted sleep thanks to the loud motorcycle the cafe owner across the street drove - I don't think these rooms had any sound proofing qualities!

We could really use a bath after our night so we called and tried to get a reservation. The lady didn't ask what we wanted, just said they were booked. When we said we wanted just the bath and not the massage, she finally said 2:30. We asked if there was anywhere else she could recommend since we had to leave earlier in the day, and all we got was "there's lots of places on Bathhouse row, you can try one of them." We called another one and they said they didn't take reservations but were free for the day, and when we called for directions 15 minutes later they said they were booked for the day. After a breakfast where we got the check before we were even close to done with our meal, we had had enough of Arlington hotel and Hot Springs altogether!

  • Stayed January 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed March 21, 2005

First, if you are looking for a vacation in a sparkling new hotel, with highly efficient professional staff, lightning fast service, great efficiency, in-room broadband, ringing cellphones, etc... => Go to Las Vegas. Hot Springs is not for you.

That having been said, we thoroughly enjoyed our two nights in Hot Springs. We enjoyed both Hot Springs itself and the Arlington Hotel.

Before going, we read the other reviews and were braced for a possibly terrible experience. What we found did confirm some of the criticisms in other reviews; however, nothing was so bad or obnoxious as to seriously dampen our vacation experience.

First, bad points (mostly confirming other reviews)
-------------------------------------------------------------

- The internet reservation service from the hotel web site did not work at all and had no customer service.
- Telephone reservations were a bit grumpy and disclaimed the relationship to the internet reservation service. However, once booked, they did properly send us confirmation letters for our two rooms.
- The valet who greets your car is an oddball. We chose to carry our own luggage.
- The garage is less than convenient, but what did you expect? These hotels were built in the early 1900s when people came by train.
- Our teenage boys complained about the limited selection of cable TV channels. I was not very sympathetic to this complaint.
- We did need to wait to be seated at the hotel restaurant, 2 breakfasts and 1 dinner.
- Hotel would be unusable if you were trying to combine business and pleasure. No desks in the rooms. No speakerphone. Some wireless internet access, but only in one room off of the main lobby.

Neutral points (other reports not as bad as they sounded)
--------------------------------------------------------------------

- The door key mechanism is a bit odd and hard to figure out. However, once you understand it, it works flawlessly. Much better than the magnetic cards at some more modern hotels.
- Our room was freshly painted and reasonably nicely furnished.
- Our bathroom was clean.
- Temperature regulation of the room was odd, but wasn't a serious problem for us.

Good Points
---------------

- We had a really spacious walk-in closet. Haven't ever seen one of them in a modern hotel.
- The pools are actually on the mountain behind the hotel and accessed from the 7th floor. One cold pool, one warmish pool and one hot tub similar in design to a Japanese hot springs outdoor pool. This last one was excellent. Covered with a glass roof, with a beautful view of the park. Towels provided. We loved it.
- Dinner was really a fine dining experience. We paid about $160 for four people (including an excellent Martini and a bottle of wine) and had a dinner experience close to dinners in Texas for which we have paid $250 for two people.
- The breakfast buffet was very nice, with a friendly elderly chef making omelets.
- Really nice, lively bar
- Beautiful veranda
- Fun game room in basement with really old games (original Pacman) that still cost 25 cents.
- Ping pong table and reasonably nice workout room in basement

Good about Hot Springs
-----------------------------

- We happened to arrive the day before St. Patrick's Day. St. Pat's was a lot of fun, with a funky cute, local parade, an organized pub crawl, etc.
- Beautiful promenade and park with fruit trees blossoming the day we were there.
- Hiking trails were gorgeous in the hills behind the Arlington
- National Park Service restored bath is very interesting for history buffs.
- Really nice low, key atmosphere in the city. In the local sandwich shop, the husband/wife simply made what you wanted and brought it to your table. When you were done, you had to tell them what you had eaten so they could charge you.... this sort of pleasant, naive operation would get steamrollered most other places I have been.

  • Stayed January 2005
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed March 19, 2005

We had stayed at the Arlington several times, since we have relatives in town. Check-in was smooth and courteous. Our "maximum" double was comfortable, though the maid forgot to give us shampoo, etc. and the sink was cracked and dripping. Dinner at the Venetian Room was horrible, overcooked, dreadful, and the waiter was slow and forgot rolls and wine. Don't eat dinner there, though breakfast is fine and came with our room. The TV had in-room movies, a surprise.
The bath house is great, old-fashioned tubs, nice staff. Make appointments as soon as you can, since it fills up fast.
Fitness room has equipment that is too old. Displays on the bikes didn't work. It's a good size and you can get a basic workout.
Lobby area is pretty. There was a good band and dancing on Weds. and probably the rest of the weekend.
Parking is always a pain. The adjacent lot is usually full, and the parking garage is a good walk.
Everything at the Arlington is old, but the location and atmosphere are good. We would probably stay there again.

  • Stayed March 2005
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 3, 2005

The Arlington is a Grand OLD Hotel. The lobby and public areas of the Hotel are excellent. My wife and I have been to a couple of dances at the Arlington. They are very elegant. Attending a dance at the Arlington is like stepping back in time. We loved the experience at the dances.

The Sunday brunch at the Arlington is excellent. My wife and I are still talking about how wonderful the hot fresh pastries were. We also had Saturday breakfast at the Arlington, it was also excellent. During racing season, they have a handicapper give a free preview of the day’s races at Oaklawn. That was a nice perk.

The bathhouse and message experience was wonderful. Yes, the tubs are old. But that means that are huge with lots of room for soaking in HOT water. Attendants were very helpful.

However, the rooms are not as nice as the rest of the Hotel. The walls are very thin with no insulation between them. We could hear what was going on in the room next to ours. The bathroom was very small. There was no vanity. The furnishings of our room needed to be replaced; and the room needed to be refurbished. The room had an old musty feel to it.

In summary, the public areas of the Hotel are excellent. The rooms need to be improved.

  • Stayed February 2005
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed March 2, 2005

I am from Texas and have stayed at the Arlingtion about 5 times in the past . This time was not worth the money. The room was cold and the hallway was dusty. after speaking with management about this problem the staff was very rude and short...Needless to say the Arlington will not see me again....

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed February 25, 2005

The arlington is relieing on past reputation and location, the current staff and condition, do not reflect the price tag. Room was small worn and tatterd furnishings, the room was cold even after several calls to the front desk, where we were greeted with rude and surly staff. The room service food was medocire at best. The Baths were cold and the facility in severe need of refurbishing. Much better about 10 yrs ago actually.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Arlington Resort Hotel & Spa

Address: 239 Central Ave., Hot Springs, AR 71901
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Hot Springs
Price Range (Based on Average Rates): $
Also Known As:
Arlington Resort Hotel And Spa
Arlington Hot Springs Arkansas
Arlington Resort Hot Springs

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