My best friend & I met in Hot Springs, Arkansas for some girl time without our children which was very much needed!! So, I booked us 2 appointments at the Arlington Hotel spa for half day services... We were looking forward to this so much!! We arrived a little before our appoitment at 9:00 am. They took us to a big open room with a bunch of massage tables side by side. There were no walls, partitions, no robes & no where to change or put our things. It was pretty obvious that the room use to be something else they tried to turn into a make-shift spa! So we did our best to discretely change clothes & we set our belongings on the floor... There were so many details that were not normal practice for a professional spa. Really not sure these ladies were even licensed. Don't see how they could be! They didn't use spa products & they used the same cream for everything, face, feet & hands... The lady that gave me my facial put what smelled like poop & mud on my face, let it set til dried then she used a coarse wash cloth to wipe it off & it was so rough I was almost in tears, then afterwards I went to bathroom to look at my face & it was bleeding in 3 places were I had blemishes!!! At one point she massaged my feet, during my facial mind you, then immediately after started putting some cream on my face without washing her hands!!! I was mortified & wanted to get up & leave right then, but tried to stick it out! While applying her "hand/face" cream I know she felt the braces in my mouth especially after I jerked from the pain when she'd rub around my lips & cheeks! I guess she thought it was ok to give a deep tissue massage on my face, but again, I wanted to cry!!! Anyone with braces will understand that! All the while they were banging & clanging trying to hurry up & get us out of there by straightening up & moving around like construction workers so, relaxing was out of the question!! Also, the entire place is extremely out dated, old, dirty & smelly!!! However, thinking we would most likely have to pay for all the services in the 1/2 day package anyway, we continued to another horriblely outdated, dirty room for our mani/pedi appointments... Again, these ladies don't have proper equipment, products or skills! We left there looking worse than when we got there! Our nails looked horrible & messed up & I felt dirty & ripped off! This place does not have a spa!!!! That was nothing like any other spa experience I've ever had! I've been to different spas all over the country & I wouldn't send my dog to the Arlington backwoods, so-called spa!!!!
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