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“Nice rooms” 4 of 5 stars
Review of Candlewood Suites Hot Springs

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Candlewood Suites Hot Springs
2.0 of 5 Hotel   |   3404 Central Avenue, Hot Springs, AR 71913   |  
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Ranked #15 of 41 Hotels in Hot Springs
Atoka, Tennessee, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice rooms”
4 of 5 stars Reviewed October 30, 2012

We booked this room for one night. It had a small kitchen with cooking utensils, so it was like an extended stay motel. It was very clean and the staff were nice and helpful. The only problem was the next morning we had no hot water. There was some kind of problem. The young clerk told us he would talk to the manager that wasn't there and see if they could comp us somehow. We talked to Paula a few days later. She couldn't refund us any money due to the fact that we used Priceline and Priceline uses their own credit card with the hotels. We come to the area often so she told us our next stay was half price. I called the other day to book our room and not only did she give it to us for half price but she upgraded our room to a 2 room suite. She was very nice and helpful. Thanks alot Paula!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, November 2, 2012
Dear Guest:

Thank you so much for your feedback.

Guests that take their time to write a review, whether positive or negative are a terrific help to management and staff.

Unfortunately, as in any business/company sometimes things happen beyond our control -- as in your case with the hot water.

We appreciate you giving us the opportunity again to remedy a previous "non-ideal" situation.

Our staff is looking forward to seeing you again in the near future.

Cordially,

Paula Driver
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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    14
    14
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 27, 2012

I tried to find many decent hotels in hotsprings. After read many review , I decided to stay here. We came as a walk-in customer. The staff is very nice and friendly. I used AAA discount with this hotel. Price came down to 77$ from 89$ which is a good deal. Hotel is nice and very clean. We got free water and win a Soda from a spinning game. The room is nice with full size fridge , microwave , dish washer and 2 cooktop. The kitchen counter top is granite! Very impressive. Room comes with flat screen tv, queen size bed , recliner and small dining table. Bathroom is nice and clean. Plenty of towels. Hotel is in very good location . 10 mins drive from bathhouse row. Feel like home here. Overall it's best for the price!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, November 2, 2012
Dear Valued Guest:

Thank you very much for your nice review, and taking the time to respond.

We are pleased that you liked your accomodations, and we will continually strive to provide our guests a comfortable and relaxing stay.

We are looking forward to seeing you again on your next visit to Hot Springs.

Cordially,

Paula Driver
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed October 27, 2012

We had a king suite, which consisted of a full size kitchen, a large desk / breakfast table, living area with a sofa bed and comfortable recliner, and a separate bedroom. There were two flat screen TV's, one in the living area and one in the bedroom. The air conditioner was a little difficult to figure out, but once we got it, worked just fine. The woman at the front desk was very friendly and helpful. Most important, everything was CLEAN, and the bed was comfortable. Since this is an extended stay hotel, there is no complimentary breakfast, but there are plenty of places, Denny's or IHOP, nearby. (And you have that full kitchen to make your own.) The reason location is "very good" is because you have to cross traffic if coming from the south, and the turn is at the top of a hill, which makes it difficult to see oncoming traffic. Other than that, it is centrally located to everything. We would definitely stay again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, October 29, 2012
Dear Recent Candlewood guests:

Our staff is honored that you took the time to write such a favorable review.

We want all of our guests to have a wonderful stay, and we our proud that you acknowledged the fact that your stay was a comfortable one.

We are looking forward to your next visit, and rest assured our staff will make every effort to ensure that your next visit is just as accomodating. Thank you.

Cordially,

Paula Driver
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pleasant, Texas, United States
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 25, 2012

We are generally RV travelers, but since this was a 3 night trip we decided to stay in a hotel. I searched on line and decided on Candlewood Suites mostly because of the great price and discount for seniors. The website was easy to navigate. When we arrived we were pleasantly surprised and happy that we made the right choice. We have stayed in several hotels in Hot Springs and this one is tops in our book. All the staff that we came in contact with were super friendly. They called our room after we had been there a short time and asked if everything was okay and did we need anything. The facility was super clean and the room was a nice size with a fully equipped kitchen...house size frig, dishwasher, 2 burner stove top, microwave...all we needed was food. We also made use of the well equipped work out room, the well stocked food pantry, and the daily complimentary USA Today. Thank you Candlewood Suites-Hot Springs, AR. We highly recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, October 29, 2012
Dear Guest(s):

Thank you for your kind words regarding Candlewood Suites in Hot Springs.

We are appreciative that you took the time to write a review, and are grateful that you are a very satiisfied customer.

We value your input, and our staff is looking forward to seeing you again on your next visit to Hot Springs.

Cordially,

Paula Driver
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowley, Louisiana
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed October 14, 2012

Recently on a motorcycle trip to Hot Springs Arkansas, I stayed at the Candlewood Suites Hotel... I made my reservations ahead of time and the staff that helped me was very friendly. Booking was easy fast and painless... Once I arrived at the hotel I could see that it was well taken care of. The desk clerk greeted me with a smile and was very respectful. He showed me where my room was and encouraged me to call him if I needed any assistance or info about the area. My room was already cool as I entered and the room was very clean and had NO odors. I quickly settled in, took a needed warm shower and relaxed in my easy chair. The internet service in the room was great. The bed was very comfortable. I rested well. If I make it back up this way, Candlewood will get my business again. Thank you for a relaxing stay...

Room Tip: Any room would probably be quiet and comfortable if they were anything like my room.
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, October 17, 2012
Dear Recent Candlewood Guest:

Our staff is most appreciative that you took your time to write a review.

It is always our desire that our staff is helpful and friendly and that your accomodations are comfortable and relaxing.

We are looking forward to your next visit.

Sincerely,

Paula Driver
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russellville, Arkansas
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed September 24, 2012

This hotel should be ranked number 1. The front desk clerk was friendly and helpful and honored my request for a first floor room. The room was a great size for one person or a couple. It was spotless and smelled great. The internet was wonderful and the TV worked great. Not wanting to drive out for dinner, I asked the front desk clerk for a suggestion of a place that delivered and he gave me a menu for a Chinese place. The food was great. Checkout was equally easy and the desk clerk was equally accommodating. This hotel is in a great location, but is also on a hill away from the main road noise. You can't go wrong staying here.

Room Tip: Rooms away from the entrance are quieter.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, September 27, 2012
Dear Guest:

Thank you for taking your valuable time to post your review.

We are happy that you were pleased with the accomodations and the service you recieved during your recent stay with us.

We appreciate every review.

Our hope is that you will be visiting Hot Springs and Candlewood Suites again in the near future.

Again, thank you.

Cordially,

Paula Driver
Director of Sales
Candlewood Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs, Arkansas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 4, 2012

My family had to stay a couple of nights at the Candlewood Suites in Hot Springs due to our home having some water damage. The young lady at the front desk (Bell) was super nice. She was very helpful making our stay a home away from home. We felt like part of a family while we were there. Also, the young lady that checked us out (Hona?) was just as kind and friendly. We just loved our room and we will plan to stay again soon. Thanks so much!

Room Tip: Just tell Bell what you are looking for and she will do her best to get you the room you need.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites3404, Director of Sales at Candlewood Suites Hot Springs, responded to this review, September 20, 2012
Dear Guest:

Thank you for your favorable response to your recent stay a Candlewood Suites in Hot Springs.

We certainly appreciate that you took the time to respond to the survey.

The management team and all employees strive to accomplish guest satisfaction in all areas, and we will make every effort to ensure that we exceed your expectations.

Hopefully, you will be visitng Hot Springs again in the near future and we look forward to seeing you then.

Thanks again.

Cordially,

Paula Driver
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Hot Springs

Address: 3404 Central Avenue, Hot Springs, AR 71913
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 41 Hotels in Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Hot Springs 2*
Number of rooms: 95
Official Description (provided by the hotel):
Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more   less 
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Also Known As:
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