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All 38 Hot Springs hotels

Candlewood Suites Hot Springs: Traveler Reviews

2.0 of 5
3404 Central Avenue, Hot Springs, AR 71913
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Ranked #9 of 38 hotels in Hot Springs
Most recent review
4 of 5 stars Reviewed July 26, 2012
Tami L Byhalia, Mississippi
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81 reviews from our community

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Byhalia, Mississippi
1 review
1 helpful vote 1 helpful vote
“Not a good start, but, very pleased”
4 of 5 stars Reviewed July 26, 2012

My family and I decided to take a quick summer trip before school starts back and chose to make Candlewood our hotel of choice. Upon entering the room, I was not impressed. The room was fairly small for 2 girls, 14 and 11 years old, and mom and dad so I called the front desk and asked if we could be moved to a bigger room and that I didn't mind paying the difference in price if any. At first I thought this may be a problem because they looked pretty booked. The lady at the front desk was extremely nice and said she would check and call me back. Within 15 minutes, we were onto another suite. VERY PLEASED. The room was a nice size, very clean and "homey" feeling. We would definitely stay here again. From the staff who were very nice and accomodating, to the cleanliness of the room, to the on-site 24/7 day convenience store, "The Cupboard", my family and I were extremely pleased and comfortable. And it's also only about 5 miles from Magic Springs which was the purpose for our vacation here.
Thank you Candlewood Staff. I will definitely be returning.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Woodlands, TX
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Listen Up Concerning Air Conditioner”
2 of 5 stars Reviewed July 24, 2012

OK, I must confess that I thought several of the reviews must be exaggerating concerning the air conditioner. How could a major hotel change blow the air conditioning system so badly- right? Well they did. When I walked into the first room I was issued at 9:00pm on a hot summer's day it felt wet and had a very bad odor. I decided immediately that the room must have had water damage and I didn't want my belongings smelling like the room. Called down and was moved to another room which didn't seem to have the same water problem. However, as soon as I opened the door the AC was blaring. I assumed they'd turned it up and went over to adjust. As it turns out there is no "fan" adjustment, only a temperature adjustment on the wall. Well after two days of moving temperatures up or down, I concluded that the air conditioner blew full blast anytime you were in the room and moving about. I would turn it off when I couldn't take the loud blaring sound. Then when the room heated up, I'd turn it back on until it cooled down. To say it is a pain and extremely annoying is an understatement. Room was OK but hall carpets needed a good cleaning. Other than the AC, room was OK and bed comfortable but nothing special and DEFINITELY not worth the AC issues.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Hot Springs, responded to this review
August 9, 2012
Dear Texas_Gypsie,

Thank you for staying with us on your recent visit to Hot Springs and for taking the time to write about your recent experience...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indianapolis
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Not what I was expecting”
3 of 5 stars Reviewed July 16, 2012

Stayed one night on the weekend, had a queen studio suite, paid $120. Had never stayed at this hotel chain, wasnt impressed at all, other than staff was very friendly. Room a/c wouldnt stop unless we unplugged it , so that was an ongoing battle. Then the toilet didnt have a lid, so be careful if you accidentally drop anything from the counter. Bed slept horrible, lumpy. This room wasnt worth $120, and hotel is located at the top of a hill ( beware when crossing traffic- can be tricky). Wouldnt recommend.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
louisiana
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Reviews are over-rated”
3 of 5 stars Reviewed July 16, 2012

We stayed here for one night based on what was available from best reviews. The front desk people were very nice at this newer hotel. The room was a clean one bedroom suite. The bed was one of the worst hotels beds I have ever slept on. There was no minimal breakfast included.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Eminence, Missouri
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Average”
3 of 5 stars Reviewed July 15, 2012

My mom and I stayed here a night while we visited Hot Springs. Room was plenty big enough for the two of us, would be good for family on extended stay. Rooms were clean, service at the desk was good.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Candlewood Suites Hot Springs

Also Known As:
Candlewood Suites Hot Springs Hotel
Candlewood Suites Hot Springs Hotel Hot Springs
Address: 3404 Central Avenue, Hot Springs, AR 71913
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Hot Springs
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more   less 
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