Having stayed at the Tea Factory regularly when living in the Maldives, six years after our last visit we decided to return and relive the wonderful stays from the past...we were not disappointed.
The setting is wonderful and the way in which the conversion of an old, working Tea Factory into a top end hotel was handled is testament to the design team. So many of the original features have been sympathetically retained and work alongside the newer elements well.
The rooms, whilst not huge, are a reasonable size and bearing in mind the layout of the original building, make the most of the available space. Besides, just look out of the window...you don't need space in the room when there is such an amazing view to concentrate on.
The restaurant is good and provides a reasonable menu in comparison to other hotels in Sri Lanka. For an interesting dining experience, take the 'train'. Well, a railway carriage parked outside the hotel. This is a multi course dinner served by a 'guard' who goes out of his way to make the experience feel real. It's actually quite funny to listen to the background noise of a carriage trundling along rickety tracks. And the food is delicious which always helps.
But best of all, the element that makes the Tea Factory stand out more than any other, the staff. Irrespective of who you encounter, no matter what their role, everyone is friendly and helpful and make you feel genuinely appreciated as a guest. We even watched as one guest tried to encourage an argument with a member of the front desk staff, that member of staff remained firm in their position but despite continued rudeness from the guest, always stayed polite and courteous. I couldn't have, that guest would have been told where he could go in no uncertain terms if it had been me...so well done to everyone of the staff who made our return so special.
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- Also Known As:
- Heritance Tea Factory Hotel Nuwara Eliya
- Tea Factory Nuwara Eliya
- Tea Factory Hotel Nuwara Eliya