I had stayed for 2 nights at this beautiful hotel, the overall experience was good leaving aside the VERY Shameful behaviour of their Assistant Manager, George I would have rated this Hotel a 5 star Hotel.We had booked the the executive rooms and had specified that we are strict vegeterians yet they made the mistake of keeping non veg snacks in our rooms. This was discussed with the manager Prem on the first day and he was very aplogetic, matter over. But this person George was not at all aplogetic and he had a care a damned attitude. His attitiude was not at all befitting a hotel of this high repute. On another occasion we did not have breakfast and yet they charged us for it , the sum was very small only Indian rupees 700 but seeing their attitude it felt that they are worse than a 3rd grade hotel. LET ME CLARIFY THAT ONLY MR. George's attitude was PATHETIC.
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- Also Known As:
- Heritance Tea Factory Hotel Nuwara Eliya
- Tea Factory Nuwara Eliya
- Tea Factory Hotel Nuwara Eliya