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“Fairly good overall” 4 of 5 stars
Review of Heritance Tea Factory

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Heritance Tea Factory
4.0 of 5 Hotel   |   Kandapola, Nuwara Eliya, Sri Lanka   |  
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Hotel amenities
Ranked #1 of 20 Hotels in Nuwara Eliya
Torquay
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
“Fairly good overall”
4 of 5 stars Reviewed March 15, 2008

Converted tea factory with a lot of the victorian machinery on display in reception. Views when it's not foggy would be stunning. Rooms clean but dated, two star hotel standard - adequate and everything worked. Food good. Bear in mind this is a third world country so I have marked the review generously, overall it is quite a nice quirky hotel but don't book for more than a few days on a tour, if this hotel was in the UK I would give it a neutral review. Service is very good, helpful staff. Tip - bring warm clothing as it was cold at night. Also steer away from fish dishes in this part of the country as it has to travel a long way and is unlikely to be fresh.

  • Liked — Views
  • Disliked — Dated bedroom (but not too bad especially for the price)
  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,508 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 3, 2008

If you can, include the Tea Factory as part of a tour. It is a one off experience, the location, the building and the surroundings.The drive up to N E on the ''main'' road was an experience with hairpin bends & sheer drops as you climb to 2000m. The last mile to the hotel is up a dirt track. we were transferred to the hotel's coach, which did the trip like a rocket, to save the suspension in our minibus which followed behind.
The room was quite small by 4* standards and its the first time we have seen beds on runners - if you're in your other half's good books put the beds together, if you're not, push them apart. The view from our 2nd floor room was superb, in the morning we looked down onto the clouds in the valleys. There are tea making facilities and no coffee!!!!. Only downside was a tired bathroom that a few pounds and a couple of hours could have sorted out and a poorly stocked mini bar just plonked next to the bed. Plus try not to get a room below an early riser as the floors creak.
The quality and choice in the restuarant and the staff were what you would expect.
The day we stayed there was no wind and at 8am in the morning it was like an English summers day

Stayed February 2008
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UK
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 22, 2008

As part of our trip we had decided we wanted to visit the tea region. A Sri Lankan friend who had helped us with our trip suggested that we stay at the Tea Factory as this was part of the experience of this area. He was not wrong!

The day we arrived in the area the weather had taken a turn for the worst, which we knew maybe the case due to the high altitude. However we could not even take our car up the very windy path, but we called the hotel and the courtesy bus came to collect us from the village so presumably this is not an unusual occurance!

Apart from the fact you could hardly see your hand in front of your face we made it to the hotel and were welcomed with the usual Sri Lankan hospitality and a nice hot cup of spiced tea. The hotel was very cleverly restored to incorporate as many old features as possible. All areas were colour coded accoring to whether they were original or new.

The bedroom was compact but clean and had everything you could need including a bath and real tea not teabags in the bedroom!

The restaurant provided an excellent selection of buffet items both for dinner and breakfast. We were also able to experience afternoon tea! The fine Dining Buffet car and old steam train carriage looked very good as well although we did not sample this ourselves.

Luckily for us the weather improved greatly the following day which was great as we were up at 5.30 to go to Worlds End. The hotel assisted us in getting a driver for this. The hotel has an idyllic location above the clouds and we greatly enjoyed our stay. The only problem might have been if the weather had not improved and we could not have gone on our walk I am not sure if there would have been enough to fill our two days. Although you can pick and process your own tea and there is a spa

  • Liked — Location and Views
  • Disliked — Long wait for courtesey bus
  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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london
Top Contributor
63 reviews 63 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 16, 2008

Absolutely loved it! We had a deluxe room, which was double-aspected and had floor to ceiling windows on 2 sides and also in the bathroom. You could sit on the loo and look out at the tea plantation - fabulous! Wonderful use of the old factory, and some machinery still in place, which was switched on from time to time. We decided we couldn't face a buffet so ate a la carte and food was delicious - fish with a tea crust. Service was very good - you get a nice cup of spice tea when you arrive and there is also some lovely tea in the room. Only gripe was that they didn't provide milk in the room, but they were happy to let me have some when I asked.

  • Liked — sitting on the loo and looking out over the tea plantation
  • Disliked — bath faced the wrong way so could not see the view
  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hereford
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2008

This hotel is simply quite different from anything I have stayed in
before but is tastefully unique. A coverted old teafactory set in beautifully tended gardens on a hill with wonderful views. Dont be put off by the approach road which is several kilometers of
incredibly rough track.
The rooms while not luxurious are very spacious and comfortable
and there is a very relaxed feel about this hotel, the staff gracefully efficient. The food is good and plentiful. It is best to stay at least two nights here as it is almost too far away from everything for a one night stopover and to try and arrive before mid afternoon when the mists start to roll in obscuring the views.
There is a small childrens playground at this hotel but there is not much else to offer young children.

  • Liked — Its unusualness
  • Disliked — there was nothing really to dislike
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed January 16, 2008

We stayed 1 night as two families on a scheduled tour of Sri Lanka.
Firstly, it isn't easy to find and our driver had to stop and ask for directions as the normal road he would take was closed due to flooding.
The hotel is probably best described as a theme hotel. No more than a 2/3* by western standards. The rooms were small and the bathrooms in serious need of a refurb (the hotel isn't that old). No real facilities on site apart from a spa we didn't use. Don't be fooled by the gym. There is 1 running machine (which didn't work, an old excercise bike and some rusty weights. This all sits conveniently in the corner of the hotel's sitting room - nice!
We opted for the buffet which was ok apart from my son got sick having eaten one of their eggs.
If you look at this hotel as a place to rest of head for 1 night as part of a tour, it will do. If you are planning to stay longer, personally, I think you are crazy!

  • Stayed December 2007, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 12, 2008

We were absolutely blown away by where the hotel is, so far above sea level you look down on the clouds! the welcome we received from the staff, the delicious tea we were served while checking in, an anniversary cake they presented us with. The room 309 on the 3rd floor is a corner room with amazing views, comfortable bed. Yes everything in the hotel looks as though it came from 1950 but thats the whole charm of this hotel. Food is wonderful, resturant very pleasent to be in. There is a railway carriage outside where for an extra $20 you can dine, i really wanted to until my husband pointed out you would overhear EVERY single word from other dinners (owing to the close proximity of the layout) whether you wanted to listen to others or not. It would be fabulous if it were just 2 of you. There is a miniture tea factory in the grounds worth a visit. The topary gardens are georgous and mini golf. There was a spa but not enough hours in one day. Wish we could have stayed longer.

  • Liked — Watching all the machines working each evening about 7 pm
  • Disliked — leaving
  • Stayed November 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #1 of 20 Hotels in Nuwara Eliya
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Heritance Tea Factory 4*
Number of rooms: 57
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya

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