We were very disappointed with our stay here. The staff were very unfriendly and not helpful. Basic requests were not answered. The rooms are tiny! They don't even have basic amenities. For example we asked for a box of tissues 3 times and finally they brought us a bunch if very rough napkins. Food was bad Chinese food it seems designed only to please the large tour group that was there. We had to request for our room to be cleaned after being gone for the whole day. When we asked to borrow a power adaptor plug they said all were given out to the tour group as well. Basically unless you are with a big tour group don't come here! They will treat you as second class!
- Official Description (provided by the hotel):
- The Glennfall Reach, a brand new sixteen room property designed with a mix of colonial and modern architecture boasting timber floors, king size beds and warm down comforters is located in the heart of Nuwara Eliya with a magnificent view of the highest peak of Sri Lanka “Pidurutalagala” and the namesake waterfall of Glennfall falling from the heights of Single tree hill, boasts of the finest temperate climate accommodation with warm cozy rooms, & warm supper served by friendly staff in a cozy basement restaurant. ... more less
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