The downside (for the hotel) of my review is that as a previous professional in the hospitality industry of almost ten years with Hilton and Choice branded hotels - I might consider my evaluation techniques to be somewhat stringent and a little more in depth than the general traveler. However, it also means that I recognize the little things as well as the big things; including the behind the scenes efforts, initiatives and even difficulties (somtimes beyond control) that often go hand in hand with the task of daily hotel operations. My first impression of initial contact with this property was extremely positive! A reservation was made the day before arriving over the telephone with Cindy, and she was most polite and quite helpful. I was both thankful, but also skeptical about the rate being as low as it was; considering most reputible hotels will focus on rate integrity (slightly higher rates) to keep the so called "rift raft" out. I merely hoped for the best. Upon our late arrival, we were also greeted by and checked in with Ms. Cindy at the reigns of the front desk. My first impression of her customer service and genuine attitude was only more confirmed as she was very welcoming and sincere. As weary travelers pulling in at 3AM, this was much appreciated! Service for this hotel gets a score of 100% The exterior of the property appears to be relatively new - sporting a mixed brick and maintenance free siding design with three floors, well lighted parking lot, and the security of key controlled entries. The lobby and front office area was adequate in size - with the majority of the space used for the common breakfast dining area. The decor was simple - with mainly pale green colored walls and modern decorative. One thing I noted as a condition downfall was the numerous areas where it was apparent "touching up" paint had been completed; and as most know you'll never get the exact match. I recommend the hotel repaint the entire areas so it doesn't give off the "worn" and damaged look. Upon entry to the room, I did my normal scout for cleanliness, which includes a detailed search for bed-bug evidence and checking the most commonly ignored areas of hotel rooms (ie; under the bed, behind nightstands, dresser drawers, etc.) To my satisfaction, I came up completely empty handed with any issues. The bathroom area, including the shower, toilet, tile floor and outside vanity area were spotless! The carpet in the room was in fantastic condition and was extremely clean. Areas of improvement noted would be the curtains above the HVAC (A/C Unit) were visibly stained towards the bottom - probably caused from the condensation of the unit. Although not a major inconvenience, I also felt as though the bed was extremely low to the ground - but definitely not a deal breaker. The room was equiped with a refrigerator and microwave (clean at that), iron, ironing board, hair dryer, alarm clock/radio, desk, table and chairs, dresser and 2 night stands - so it was extremely accomodating since it provided almost all you could ask for. I would strongly recommend that ownership take the room just one step farther by losing the pale green/blueish wall color - as it almost has a drab "prison-esque" feel to it and does not compliment the furnishings whatsoever. It is my understanding that the hotel is under new ownership and will be soon changing over to the "Capri Inn" and losing the Victorian name. My hopes is that the new owner focus on keeping some of the "rule-breaking" ammenities currently offered (ie: 24Hr Pool/Jacuzzi, extended breakfast hours, pets welcome, etc.) to not only remain competitive, but to stand out a little. I can truly say the aforementioned were extremely appreciated by us as I am sure will be for most. All in all - our stay was great! Service for this hotel definitely sets it up for success - even despite some of the minor conditional issues in place. So long as the hiring of quality people remains a constant focus of the new ownership - and not letting things age or deteriorate beyond major financial investments - I can only imagine that this hotel will continue to be ranked #1 in Beatrice. They've currently got a slight edge on the market..... my hope is that they don't lose it. Happy travels!
- Official Description (provided by the hotel):
- Welcome to the unbeatable combination of comfort, value and service you will enjoy while staying with the Capri Inn & Suites of Beatrice, NE. Conveniently located on the north side of Beatrice on Hwy 77, this Nebraska owned hotel provides a complimentary deluxe breakfast bar every day with extended hours. Guest rooms include a refrigerator, microwave, iron and ironing board, hair dryer, cable TV, complimentary local calls and high speed wireless internet. We look forward to having you be our guest at the Capri Inn & Suites of Beatrice, NE! ... more less
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- Also Known As:
- New Victorian Hotel Beatrice