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“Nice hotel” 4 of 5 stars
Review of Alpa City Suites

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Alpa City Suites
3.0 of 5 Hotel   |   Hernan Cortes corner F. Cabahug sts., Mandaue 6014, Philippines   |  
Hotel amenities
Ranked #1 of 7 Hotels in Mandaue
Bago City, Philippines
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice hotel”
4 of 5 stars Reviewed September 4, 2013

This was the second time we stayed at Alpa Suites. Both times we were happy. All the staff, from the front security, front desk, doorman, and the housekeepers were excellent. Fast check in, fast check out with no surprises. Large rooms, very clean, comes with fridge, coffee, and micro. No wifi in the rooms but was in the lobby. Have 2 PCs to use near the lobby. Breakfast buffet was excellent. Very good restaurant 30 meters to the left, Pido's Grill.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    81
    67
    20
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Oregon
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 3, 2013

This is an excellent choice for a hotel at the Cebu/Mandaue border. I booked online with Agoda and had no issues at check-out. The room was large and clean and had a little "kitchenette" area with microwave, fridge and sink. The breakfast buffet was okay but nothing special. The only slightly strange issue with this hotel is that you need to request and pay a refundable deposit for an in-room router if you want WiFi in the room. Then an IT guy comes to the room and plugs in the router and voila, WiFi in the room!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newman Lake
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 13, 2013

This hotel has really gone down hill and is now run by very corrupt management. After checking in I extended my stay at an agreed price and paid in advance for my room. When I went to check out, I discovered management unilaterally decided to increase my rate by over 25% and demanded payment of the increased amount. I did not discover the increased rate until I checked out, so I was very much deceived. They also padded my bill with mysterious charges they refused to justify and refused to give me a copy of the itemized bill. All in all I ended up feeling raped and will NEVER EVER stay there again. If you choose to stay there, you do so at your own risk.

Room Tip: Go to the hotel down the street, go to any hotel, but don't stay at Alpa City Suites!
See more room tips
  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpa City S, Director of Sales at Alpa City Suites, responded to this review, August 14, 2013
Thank you for your comments. We apologize for the inconvenience that you encountered during your stay with us. As quality service is out utmost priority, we have called the attention of all parties concerned. When things fall though the cracks, we always ensure that we fix them straight away. Otherwise, we would not have garnered most of these positive reviews. Please do come back soon so we can show you the improvements we have made.

Warm Regards,

Anna Galicia
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed July 29, 2013

WOW! Really enjoyed staying here! Clean, quiet and comfortable with a reasonable price. Front desk and reservation staff are very friendly, helpful, and beautiful. The rooms are clean and perfect for a tired person from travel like me.Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep.The hotel combines warm hospitality with a lovely ambiance to make your stay in Cebu, Philippines unforgettable.Nice job guys! see you all again.Excellent.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 28, 2013 via mobile

Stayed here for a few nights in early June. Property is new, friendly yet professional staff, unmatched value and breakfast is good. They even have a shuttle to and from the city center.

On our next visit to Cebu, we will stay here again. My only suggestion, add wifi in room.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 27, 2013

This is my 3rd stay and the room quality/cleanliness has been very good and consistent.

The complimentary breakfast is good, but not as consistent as other amenities. Some days very good, warm food. Other days, not so good and buffet items are barely even warm/almost cool.

The house keeping staff continue to be very friendly, but the front desk personnel don't seem to be as friendly as my previous stays.

For now, I will continue to stay at Alpa because the location is good for visiting my fiance's family and the overall quality is still very good.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2013

Its a nice hotel situated right in the middle of Mandaue City, with a easy access to Ayala Center Cebu and SM City Cebu. The room that we were assigned was supposed to be a deluxe room and apparently we were upgraded to a superior deluxe room which holds a queen size bed and can still accommodate a extra bed to boot! Maybe this is because my sister booked us through expedia..
Im a big breakfast eater, but their breakfast buffet really disappoints. Early check out should be coordinated the night before, because when we are trying to contact the front desk, house keeping & operator at around 5am, nobody answered, so we are left to deal with our baggages to ourselves to catch the first flight out to Manila.
Over all the accommodation is good but due to the sloppy breakfast and unmanned front desk and sleeping staff, the experience falls on an average.. ;-)

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpa City Suites

Address: Hernan Cortes corner F. Cabahug sts., Mandaue 6014, Philippines
Location: Philippines > Visayas > Cebu Island > Mandaue
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 7 Hotels in Mandaue
Price Range (Based on Average Rates): $
Hotel Class:3 star — Alpa City Suites 3*
Number of rooms: 84
Official Description (provided by the hotel):
The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more   less 
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Also Known As:
Alpa City Hotel Mandaue
Alpa City Suites Cebu Island/Mandaue

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